Customer Service Ophthalmic Technician
Resume:
Gina Bradshaw
Pensacola, FL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Ophthalmic Technician
Dr. Andrew E. Kortz - Pensacola, FL
August 2020 to March 2023
1. Work up all patients, to include AR, OCT, Humphrey and Goldmann Visual Fields 2. Perform Manual retractions.
3. Corneal Topography
4. A-Scans for cataract surgery including Pachymetry Ophthalmic Technician/Surgery Coordinator
Southern Eye Group of Alabama - Pensacola, FL
August 2019 to July 2020
1. Work up all patients, to include AR, OCT, VF etc. 2. Perform Manual retractions.
3. Perform testing and photos for Blepharoplasty
4. Coordination with surgery centers.
Mortgage Loan Processor
Navy Federal Credit Union - Pensacola, FL
April 2015 to September 2019
Held a consistent pipeline of 30+ loans serving the east coast. Multiple awards for exemplary customer service and on schedule closings. Familiar with VA, Conventional, 5/5 ARMS, 3/5 ARMS, FHA Berry Stewart Eye Center Ophthalmic Technician
Berry Stewart Eye Center Ophthalmic Technician
TX - Burleson, TX
November 2013 to September 2014
1. I work with Integrity EMR for eyes, as well as Athena scheduling 2. Current knowledge in scribing for the doctor.
3.Familiar with the slit lamp, and Goldmann Tonometry 4. Answer a multi-line phone system while tending to patients 5. Familiar with proper procedure for a YAG capsulotomy and SLT laser, as well as in office procedures such as lid lesions, chalazions.
6. A surgery coordinator for Dr. Nathan Berry, which consists of scheduling surgery patients as well as getting all necessary information to the surgery center such as Intraocular Lens and proper information. 7. Knowledge of proper technique to complete a refraction. 8. Very familiar with Humphrey visual field tests, as well as completing OCT and Fundus Photos. Ophthalmic Technician/ Front Desk Coordinator
Snyder Eye Plaza - DeSoto, TX
September 2012 to November 2013
1. Completed patient check in/check out using Health Fusion EHR. 2.Collected patient payments for office visit, surgery, and procedures 3. Answer a multi-line phone system while tending to patients 4. Verified insurance policies via Availity 5. Made sure proper paperwork was sent to the outsourced billing office for completion of daily charges 6.
Called patients back for workup including performing visual acuity testing, tonometry, refractions, visual fields, lensometry, Ishihara testing, Amsler grid and dilating patients when required.. 7. Assisted with in office procedures such as SLT and YAG lasers as well as Punctal Occlusions and Retrospections.
8. Assisted in post operative visits after cataract surgery, including taking the eye patch off, and administering patients first set of drops
Front Desk Coordinator
Insurance Verification - Arlington, TX
June 2011 to September 2012
1. Arranged patient appointments, (Check-in/Check-Out) 2. Collected patient payments 3. Verified Insurance Policies by phone and use of Availity 4. Called on outstanding patient claims 5. Brought patients back to see the doctor 6.
Prepped exam rooms 7. Answered a multi-line phone system 8. Completed Medical Records 9. Collected co-payments and balanced the book at the end of each business day. 10. Called patients to remind of upcoming appointments 11. Scheduled patients for upcoming procedures and post-operative appointments. 12.Billed patient appointments at check-out. 12.Kept book for the day's payments 13.Scheduled patient procedures with hospital and outpatient surgical facilities .14. Authorized patient procedures with insurance companies15. Completed billing at the end of each day and input charges into Medium software.16. Entered insurance payments (major commercial insurances as well as Medicare and Medicaid) for each patient
Front Desk Coordinator
Dr. Israel Hartman, M.D., P.A - Arlington, TX
March 2008 to February 2010
1. Arranged patient appointments. (Check-In/Check-Out) 2. Verified Insurance policies 3. Filed Medical Records 4.
Answered multi-line phone systems 5. Collected Co-payments at time of check in Education
Bachelors of Arts and Sciences in Criminal Justice Grantham University
October 2014
Skills
• I am very friendly, and an extremely outgoing individual.
• I am very good at what I do, I get along well with others, and I am a team player.
• I work well in an environment where there is always something to do, and enjoy a fast pace.
• I learn extremely fast and pride myself in completing tasks.
• I am proficient with computers, and many of the programs used in office work Microsoft Word, Excel, and PowerPoint).
• Athenahealth
• EMR Systems
• Medical Records
• Ophthalmology Experience
• Medical Scheduling
• Insurance Verification
• Experience Administering Injections
• Fair Housing Regulations
• Medical Office Experience
• Medical Billing
• Vital Signs
• Epic
• Microsoft Office
• Anatomy Knowledge
• Patient Care
• Clerical Experience
• Triage
• Medical Terminology
• CPT Coding
• Patient service
• Medical Coding
• Office Management
• Time management
• Microsoft Excel
• Microsoft Word
• Customer service
• Documentation review
Assessments
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Data entry: Attention to detail — Proficient
December 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Completed
August 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative support professional fit — Proficient August 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Case management & social work — Proficient
April 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Protecting patient privacy — Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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