Customer Service Cross Functional
Resume:
Amy Huth
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Experienced and dedicated professional with over 30 years of outstanding service at the Ohio Bureau of Workers’ Compensation (BWC). Successfully resolved thousands of constituents’ issues by providing exceptional customer service while maintaining a high level of professionalism. Skilled in leading cross-functional interdisciplinary teams or working independently to successful project completions while adhering to strict timelines and budgets. Demonstrated ability to work effectively under pressure and manage multiple tasks simultaneously with excellent communication and problem-solving skills. Worked successfully remotely, in the field or the office, demonstrating the ability to maintain productivity and exceed expectations in any setting. Bureau of Workers’ Compensation – Special Investigations Department Special Investigator January 2014 – June 2022
• Investigated over 200 cases with savings of over $7 million to the state fund.
• Procured, documented, and analyzed various types of evidence to support case findings.
• Composed in-depth reports at the conclusion of the investigation for supervisor approval and/or criminal prosecution.
• Supported employers with their compliance or referred non-compliant employers for criminal prosecution.
• Conducted interviews of subjects and witnesses to support the investigation.
• Created, implemented covert surveillance plans including safety plans, detailed mapping, analysis of work patterns and coordinated with assisting agent and other law enforcement agencies.
• Presented cased to the Grand Jury, other criminal proceedings and/or administrative hearings (Ohio Industrial Commission).
• Served as primary liaison for internal departments, local government agencies, local, state, and federal law enforcement, and state regulatory boards.
• Authored field training manual for use by multiple disciplines within the Special Investigation Department.
Bureau of Workers’ Compensation – Employer Management Department Risk Management Consultant July 2005 – January 2014
• Conducted reviews and audits of employers’ BWC policies and formulated individualized risk management plans.
• Facilitated the creation, implementation and maintenance of individualized risk management and safety plans based on historical data.
• Analyzed and identified optimal tactics for minimizing reporting lag time, reducing claims frequency and injury severity, and enhancing the employer’s overall experience rating.
• Forecasted future rate adjustments by directly correlating claim costs and experience rating.
• Advised and orchestrated BWC Safety Services to offer the employer the most effective safety and health policies.
• Facilitated the integration of services among Third Party Administrators (TPA) BWC Claims Management Teams., Managed Care Organizations (MCO) and Professional Employer Organizations.
• Conducted educational classes in workplaces and statewide seminars. Bureau of Workers’ Compensation – Provider Relations Department Provider Specialist March 1991 – July 2005
• Educated Medical professionals on BWC’s rules and regulations pertaining to the treatment and care of Ohio’s injured workers.
• Coordinated services and communication between medical providers, injured workers, MCOs and BWC.
• Instructed on proper billing for claims related services using BWC allowed ICD codes and billable CPT coded.
• Represented BWC at professional associations meetings and conferences.
• Participated in creating and implementation of BWC’s automated claim allowance system.
Education
Bachelor of Arts, Journalism – Public Relations, The Ohio State University 1985 -1989
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