MICHELLE LOCKLEAR

910-***-**** • ad0ajq@r.postjobfree.com

PROFESSIONAL SUMMARY

Engaging and self-motivated professional with a background in medical administration, seeking employment with a reputable and innovative company that will allow me to use my in-depth product knowledge and creativity to grow in my career.

SKILLS & ATTRIBUTES

● MEDICAL RECORDS

● DATA INPUT

● INSURANCE AUTHORIZATION

● PATIENT-CENTERED CARE

● MEDICAL ADMINISTRATION

● CUSTOMER SERVICE

WORK EXPERIENCE

Fetch Pet Care Services of Wilmington Wilmington, NC Pet Sitter & Walker March 2012 – Dec. 2012

● Provided superior pet services such as in-home pet day care, overnight pet sitting, dog walks, active play, pet transportation, bathing, etc.

● Actively ensured that pets are safe and provided adequate attentions while owners are away

● Conducted new client meetings to establish positive relationships with owners and pets, gather information, answer questions, and establish schedules

● Collected and recorded animal information such as physical condition, treatments received, medications administered, and food intake

MQA Support Services Wilmington, NC

Medical Records Clerk Jan. 2009 – Feb. 2009

New Hanover Medical Group Wilmington, NC

Medical Records Clerk Feb. 2006 – March 2007

● Created new medical records and retrieved existing medical records by gathering appropriate patient folders & contents, while assigning and recording new record numbers, verifying existing record numbers, inputting and recording locations to computer, and delivering records to the appropriate location

● Uploaded physician progress notes, history & physicals, and discharge summaries into electronic medical records, while filing paper copies into unit charts on a consistent basis

● Reviewed, developed, and implemented policies and procedures, ensuring compliance with all governing statutes and regulations

● Oversaw the development and implementation of data collection instruments, data collection from questionnaires, surveys and assessments for evaluation of consumer outcomes, consumer satisfaction and employee satisfaction

City of Wilmington Wilmington, NC

Human Resources Assistant July 2008 – Oct. 2008

● Prepared & maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software

● Processed, verified and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence

● Managed, organized, updated, and maintained files, records, correspondence, charts and reports by filing documents, printing and scanning reports and documents, and stocking of equipment and supplies

● Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data

Oxy-Care Medical Equipment Wilmington, NC

Patient Accounts Associate June 2008

● Managed daily transactions including collecting patient payments, processing insurance checks, entering daily charges, and preparing deposits

● Performed follow up phone calls to insurance companies and on collection accounts to assist in arranging payment plans in order to collect monies owed as applicable

● Processed patient billings and statements by gathering information from accounts receivable, sorting and folding using inserting machine, weighing and affixing postage, and delivering to mail pick-up point

● Contributed to development and implementation of policies, procedures, standards and initiatives Crystal River Group Wilmington, NC

Medical Receptionist March 2008 - April 2008

● Scheduled and confirmed patient's diagnostics appointments, surgeries, and medical consultations

● Verified insurances, operated office equipment such as voicemail messaging system, word processing, spreadsheet, and other software applications to prepare reports, invoices, and financial statements, letters, case histories, and medical records

● Interviewed patients to complete documents, case histories, and forms such as intake and insurance forms

● Actively acted as a liaison with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner

EDUCATION

Monessen High School, Monessen, PA– High School Diploma Miller-Motte College, Wilmington, NC– Medical Unit Coordinator Certification