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Winston Salem, NC

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Bentonville, AR

FRANCES CRUMP

Summary

Offering twenty years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Drive financial performance of assigned areas and ensure compliance with company policies and procedures. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Highlights

Staffing and recruiting professional

Interviewing expertise

Employee relations

Manager coaching and training

Event management

Performance management strategies

Employment law knowledge

Business operations

Team building

Relationship development

Customer service

Experience

Market Human Resources Manager

Walmart Stores Inc

Increased minority hiring by 50% by cultivating community partnerships and attracting high-quality workforce.

Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.

Identified vacancies and recruited and hired applicants to fill positions in variety of departments. Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.

Partnered with management to establish workplace safety curriculum for training and education purposes. Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems.

Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.

Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.

Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues

Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns. Division Recruiting Manager

Walmart Stores Inc

Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Created agendas and communication materials for team meetings. Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service. Collaborated with others to discuss new ways of recruiting and community opportunities. Rolesville, NC 27571 C: 919-***-**** ad0ajl@r.postjobfree.com 05/1997

Raleigh, NC

Education

Bachelor of Arts: Behavioral Sciences

Shaw University

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