Customer Service Health Insurance

Yealex Lopez Torres

*** ******* **** **. **********, Tx 75067

972-***-**** *****************@*****.***

STRENGTHS AND SKILLS

●Self-Motivated, Spanish speaker bringing forth value in customer service, with a passion for helping clients, Dedicated student athlete always ready to take on new challenges, good communication skills, Goal oriented with good time management and organizational skills

EDUCATION AND CERTIFICATIONS

Midland University – Fremont, NE August 2022 - May 2023

Bachelor of Business Administration

Northeastern Oklahoma A&M — Miami, OK

August 2019 - May 2021

Associates of Business Administration

Certifications

Life and health insurance License in the states of Nebraska, and Texas - 2023

EXPERIENCE

Northwestern Mutual – Fremont, NE

Financial Advisor Intern September 2022 -Current

●Learned communication skills through listening in to phone conversations and practicing on my own

●Assist professional financial planners with building and maintaining an effective budget and proper planning

●Learned how to effectively manage my time and proper organizational skills

Academy Sports & Outdoors - Lewisville Texas

Sales Associate

November 2017 - July 2018

●Learn to provide exceptional customer service in a somewhat faced paced environment.

●Learned how to make use of communication skills to ensure customers are taken care of and directed towards their needs.

Men's Baseball team member

August 2019 - May 2023

●Learned to Properly use time management and prioritization skills to successfully juggle the demands of academics and athletics

●Learned how to build strong relationships and trust with teammates; learned how to listen, and communicate effectively with teammates.

Business Skills

●Ability to effectively Communicate with other people

●Financial planning/Spreadsheet skills

●Knowledge of Life and Health Insurance policies

●Organizational Skills

●Data Analysis

●Customer Service

ACCOMPLISHMENTS

●Northeastern Oklahoma A&M Athletic Scholarship recipient. 2019-2021

●Kansas Wesleyan University Athletic Scholarship recipient. 2021-2022

●Midland University Athletic Scholarship recipient. 2022-2023

●Northeastern Oklahoma A&M Dean's Honor Roll: (Fall 2020-May 2021)

●Kansas Wesleyan University Dean's Honor Roll: (Fall 2021)

INVOLVEMENT AND SERVICE

●Northeastern Oklahoma A&M Men's baseball team

●Kansas Wesleyan University Men's baseball team

●Midland University Men's baseball team

●Internship with Northwestern Mutual

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