Ryan Penn

Program and Project Management

SMC – Scrum Master Certified #91245

Scaled Scrum Master Certification # 734140– 2019

Certified SAFe 6 Scrum Master Cert #: 438*****-****

416-***-**** email: ad0aig@r.postjobfree.com

25 Wooland Park Drive Tenafly NJ 07670

An Agile Coach, Program and Project Management/Agile Scrum Master specialist (8 Years Agile/Scrum, 17+ years PM) and a Product Development professional with key strengths in web and mobile based ecommerce, application planning and development, Internet marketing, digital environments, technology planning and using IT for infrastructure and marketing initiatives. Now Safe 6.0 certified.

Extensive experience in all aspects of both Agile and Systems Development Life Cycle (SDLC) for application development and as well as Non IT Project delivery.

Sunlife Financial Toronto (May 2022 – May 2023)

Senior Agile Coach

Part of an Agile Team of 5 Responsible for full Agile Transformation and Practice including:

oCoaching 4 Agile teams with projects inflight

Coaching Large Scale IFRS17 multi Team program

Worked to Coach Scrum Masters and RTE’s

Created Dynamic JIRA based RAID Logs

Move multiple teams through Storming to Norming and then High Performing states

oEducation and assistance with Agile practices

oTraining in JIRA and Confluence and boards and spaces

oLeading an Agile delivery team and all Agile training (concepts from Scrum, estimation & persona development, release planning) for the program

oWorking with teams that are working on regulatory compliance with IFRS17

oWorking with teams performing data flow and accounting reconciliation.

oBuilt tools for dynamic RAID, quantitative Agile maturity assessments, Agile basic cheat sheets, standard sprint Reports and team Agile adherence assessments

Innovapost Toronto (Feb 2020 – April 2022)

Program Manager, Agile Coach

Responsible for full Agile Transition and Program Management including:

oRe-launched Canada Post eStore

oRe-launching (in progress) Canada Post Secure messaging and document delivery

oLeading an Agile Delivery Team and All Agile Training (Concepts from Scrum, Estimation & Persona development, Release Planning) for the program

oCoached 5 separate Teams

oManaged 5 Agile Team members for ePost Refresh

oLaunched Canada Post estore (eCommerce) complete refresh with KIBO

oLead Secure Document Distribution Intranet Product (connect)

oPerformed all JIRA and Confluence Training

oInitiated all “Big Room” planning workshop for Outcome and Epic development and compete backlog and release planning (virtually lead)

oLead Multi Team retrospective meeting for Enterprise Ideation

oWorked with Solution and Data Architects for change Management and ARB’s

oTasked with overall upgrade of 3rd party libraries, development framework STRUTS to SPRING and shoring up PCI Level 4 compliance

Toronto Police Services, Toronto (July 2019 – Dec 2019)

Agile Coach - Analytics and Innovation – Analytics Centre of Excellence

Responsible for full Agile Transition including:

oLeading the Agile Delivery Team

oAll Agile Training (Concepts from Scrum, Estimation & Persona development)

oJIRA and Confluence Training

oLead “Big Room” planning workshop for Outcome and Epic development

oWorking with Data Architect for changes to Database Models and Data Structures

Standing up 3 projects in for a single strategic program for Analytics, Business Intelligence (BI) and Visualization

oWorked to train Product Owners and the Program’s Senior Director

oTasked at creating a pilot project that will be rolled our across the organization

oCoaching team members on Story Writing, Backlog grooming and Estimation

oManaging Daily and Weekly rituals and coaching the team on Agile best practices.

RBC, Toronto (Feb 2018 – June 2019)

Agile Coach– Caribbean Banking – Core Banking Consolidation

Responsible for complete Agile Transition including:

oAgile Training (Concepts from Scrum, Kanban, Story Mapping, Estimation & Persona development)

oJIRA Training

oConfluence Training

Standing up 15 Streams in the Program

oWorked with Program Managers and Directors to create HL road mapping and release planning

oCoaching team members on Story Writing, Backlog grooming and Estimation

oManaging Daily and Weekly rituals and coaching other Scrum Masters.

oScrum Master for 4 streams

Agile Engineering Lead(RTE- Release Train Engineer) /Agile Coach/Scrum Master – Enterprise Project Management Office (ePMO)

Responsible for insuring Agile Principles Coaching Teams implementing Enterprise wide Project and Portfolio Management Software (P+PM) with a focus on Plainview.

Worked to develop a Complete Backlog for Overall pre-Implementation activities

Scrum Master and Release Train Engineer for Enterprise Data Architecture project for future state for P+PM

oWorked with Application and Data Architects, BSA’s, Product Owners

oInsured development of complete backlogs, set and ran all Agile rituals

Trained Team to use JIRA, Leankit and Project Place

Tap2Tag Canada, Agile Project Manager – CRM Development, IT infrastructure and VoIP (June 2017-Nov 2017)

Worked with Start Up client on requirements to support full North American rollout

Using Various Software Delivery Methodologies (Waterfall for Infrastructure and Agile for SW)

Integration of Mobile App using central portal for GPS tracking and alerts

Reporting to the founder, designed architecture for customer information flow and IT infrastructure.

Created all user stories for CRM application development and customization.

Designed and implemented Customer CRM and VOIP systems to support customer support and customer incidents.

Cut over new CRM and Call Queuing systems to for customer support.

Trained staff on VoIP management and CRM flow

Set up and configured JIRA environment

RBC, Toronto (Jan 2017 – June 2017)

Agile Coach – Finance IT

Responsible for Coaching Teams that were forming to become Agile

Coaching existing teams on improvements and Agile best practices.

Worked with Scrum Masters and PM’s to design a step by step action plans for launching Agile Teams

Provided base line assessments for teams already delivering in Agile and worked with the team to improve practices.

Using Agility Health Radar http://www.agilityhealthradar.com/ facilitated assessment of teams and reported to management on team progress, current status and potential growth items.

Project Manager for team SLIM for Data Conversion, Integration and Testing for Systems feeding the corporate GL and sub ledger accounts.

TD Bank, Toronto Canada (March 16-Oct 2016 Contract)

Program Manager- Credit Card Delivery (CAMS TS)

Responsible for managing a team of 5 project managers, 3 PCO and 2 deployment managers on at $100 million Program with $43 million in technology spend. 5 separate projects:

oFull Credit Card refresh

oCard transfer – Full migration of customer data including rewards BIN numbers and all customer personal financial data.

oMove toward Account Level processing and unified card data base/catalogue

oWeb and mobile integration of reward points

oEMV Chip refresh

Full Budgeting and Forecasting responsibilities

Developed and Delivered Management reporting for executive status.

Worked closely with the EPMO to adhere to SDLC guidelines and project risk mitigation for Mixed Mythology Projects

oDeveloped mitigation plans for mixed agile (scrum) and waterfall environments/teams.

oDeveloped a plan that dealt with combing agile in a waterfall environment (“Watergile”)

oDeveloped and delivered training and coaching to teams working with a mixed Agile/Waterfall environment.

oManaging Changes to Database/Data Model Structures.

oWorked with Key Vendor in implementing Loyalty Program refresh/upgrade

Interac Association /Acxsys Corporation, Toronto Canada. (Nov 2014- April 2016 –Contract)

Senior Project Manager/Scrum Master: Mobile Payments. Member of PMO and Mobile Payments Project team.

Employed Agile/SCRUM Methodologies to deliver Android /HCE mobile payment system for Association members.

Including :

Overseeing and managing a full Agile Transformation of 2 teams

Mobile Android handset based application and value added SDK.

Supporting Server Set for Tokenization (FPAN to DPAN)

Lead project team through Mobile Debt Application Plug-In to be included into FI (Financial Institution) mobile wallets.

Worked closely with ePMO to develop Steerco and Execo presentation and status format as well as standardized reporting for the project team and senior executives.

Responsible for SCRUM Mastering, Release Planning, Sprint Demos and Retrospectives, Maintaining project plans, and executive reporting.

Working with cross disciplinary teams including, developers, QA, BA’s, Legal, Finance, MIS, Security, Fraud, Policy and Corporate Risk.

Tool used included : JIRA, Confluence, JAMA, MS Project, MS Excel, MS

Team was transitioning from Waterfall to Agile and I coached the team through the rituals and deliverables.

Worked with senior management to bridge the gap between traditional waterfall reporting and agile artefacts.

Applications were designed to support ecommerce at physical terminals and within and InApp environment

Development of Merchant Processing Gateway and Account Application System

Lead Project Manager/Scrum Master, Merchant Service Corp, (June 2011 – 2014)

Developed financial transaction gateway and merchant processing settlement engine. Team of 5 Developers and QA

Designed, specified and implemented a on line digital Credit Card Payment Gateway, Created external posting API for merchants

Implemented AML detection systems via user behaviour pattern building.

Installed and configured Vtiger CRM for the company

Using Agile/Scrum development methods, developed 3 web based applications for on line merchants using ecommerce

Implemented over 10 APIs for offshore and domestic banks for Credit Card processing.

Migration -Migrated the company’s main application from a Windows server environment to a LAMP/Perl environment

Worked with various merchants and banks to integrate their data via API calls for merchant processing

Liaised with all stakeholders and management to develop the gateway and statement engine

Developed and maintained all application development documentation and tracking

Mentored internal and external development teams, as well as local and virtual teams

Wrote specifications for multiple company applications and lead the associated project management and QA and testing management

Site was built with responsive design considerations

Project management for a web transaction gateway and online application system including development, hosting and all vendor selection

Managed integration of over 10 bank and processing platform APIs

Managed integration of multiple supplier and partner integrations and APIs

Implemented Web content management using Wordpress (Responsive Sites)

Created and maintained the company’s Disaster Recovery Action Plan

Urbanation www.urbanation.ca - Large Development Contract (June 2013–January 2014)

Product Development and Project Management Lead. Team of 7 UI Designers, Developers, SME’s and QA

Tasked with bringing the Companies product from a book into a digital on line format

Using Agile/Scrum development methods was the lead customer project manager for the development of the new web based application/database http://urbanation.ca

Created full product specification to redevelop the company’s core product from a physical directory to an online data mining tool

Migration from MS Access Database to MySQL on a LAMP platform.

oFull review and audit of existing Database

oImport and verification of condo data for hundreds of thousands of records.

Transition from flat file data structure to Relational SQL data structure

he site needed to be accessed across multi platforms and was built with responsive design considerations

Revamped company website to include Web Content Management CMS (Drupal), video and mapping

Reporting responsibility to the CEO and General Manager

Wrote and evaluated RFP’s from multiple vendors

Prime responsible for product development and product re-launch

Designed the site for B2C ecommerce using micro transactions

Lead Project Manager - ThinDesk Inc., (Nov 2009–June 2011)

Cloud based infrastructure and application hosting

Directed the company towards capitalizing on a proven platform for hosted, cloud-based, private managed services. Highlights of the engagement included:

Sales and Marketing

oInstituted a Value Added Reseller (VAR) and Value Added Agent (VAA) program

Created and Managed VAR program

Hired a Channel Director

Created marketing and operational collateral

oStarted direct phone campaigns and implemented sales scripts and processes

oSpecified, configured and installed companywide CRM for Sales and Customer management

Transitioned company from Microsoft to LAMP based Open CRM-Vtiger

oRevamped pricing models and created standardized quoting and proposal formats

oMigrated and Transitioned customers from local to hosted applications

oMentored the project team leaders on improving customer service

oImplemented a trouble ticketing system for customer service

oTransformed standardized total cost of ownership models for direct and VAR sales

oManaged a Sales funnel, and implemented a CRM to track and report sales activity

oRevamped company website to include CMS, video

oTracked ongoing projects using MS Project 2010

Technology Initiatives

oIntroduced Bonded DSL to customers, quadrupling network speeds

oPart of the Migration Team - Migrating to MS Exchange 2013 and Decommissioning version 5.5 and Migration of Storage from HP Fiber Channel to iSCSI EqualLogic Storage

oMigrated to a dynamic resource model (with VMware) to reduce overall system resources for customers and internal services

oUpdated customer support policies

oCreated access and email policies and documentation to support PC’s, Mac’s, iPhones/ iPads/ Android devices

oKey in implementation of MS Apps and Google Docs apps suites.

oCreated Disaster Recovery Action Plan for internal use and external customers.

Management and HR

o13 direct reports. Recruited staff for key management roles

oTransformed customer service function to improve customer service with new help desk SW and process

President, ITtuitive Business Technologies, (May 2003–Nov 2009)

Co founded a boutique IT consulting practice specialized in bringing corporate IT standards and support to the SME market.

Implemented and configured Sugar CRM companywide.

Dell Business Partner, providing deployment and consulting service on behalf of Dell in the Greater Toronto Area (GTA)s

Worked with clients in multiple industries including Finance, Construction, Insurance, Mining, Real Estate and Medicine

Upgraded and Migrated clients to employ Cloud based “one off” services and applications as well as complete hosted application suites (Google Apps and Microsoft 365)

Worked with clients to migrate their Systems and Application to newer MS Platforms

oLiaised with all stakeholders and management

oCreated Migration Plans

oExecuted and Delivered Upgrades and Migrations from Local to Hosted Applications and Data

Provided Project management service for complete system and Application refreshes

Specialized in implementation of Microsoft solutions for Business including MS Exchange and SharePoint.

Developed the full strategy and business plan and implemented all aspects of the business

Developed and implemented marketing strategy including custom development, project management, IT support, hosting and web development

Recruited and managed staff of 8

Ongoing Project Management for all projects using MS Project

Grew the business from the ground up by over 30% per year over 5 years to $1 million and over 200 customers

In 2009, acquired a competitor leading to an increase in customer base and revenue

Complete Product Launch and ongoing Product improvement/development

Director of Product Development and Project Management, Globe and Mail, Globe Information Services, 1998–2003 Workopolis

Managed the PMO and assisted in marketing the re-launch of the Globe and Mail's Career website

Managed the function and features re-launch of GlobeCareers (1998) and the launch of Workopolis.com (2000)

Within 1 year of launch was the top B2C ecommerce sites in Canada

Created all of the functional specifications for Workopolis and at least 5 add-on projects

oFrench Site and Quebec jobs integration

oToronto Star integration

oCampus Worklink Acquisition

oPsychometrics

oApplicant Tracking

Managed developers, testing, and created new features for the re-launch of the Globe & Mail's web-based employment centre

Managed Migration of Amazon’s Webhire Scraping Engine from Boston to Toronto. Migrated to new hardware and decommissioned older servers and OS’

Key in migrating legacy scraping engine to an in house developed scraping engine based on Java/Oracle.

Project management for The Globe and Mail's Launch of Broadcast Week on the Internet

Managed a matrix of 5-7 developers, 2 QA resources and 2 customer support staff during the engagement

Engaged in implementation of Custom Web based enterprise wide, customer facing content Management CMS for the Globe and Mail.

Product Development Consultant, Erogo Billing, CA, USA Technologies, 2001

Assessed competitive features in the xSP on line billing market.

Compared product features including, performance, billing, rating, platforms and integration

Product Development Consultant, Solect Technologies, (1997-1998 (purchased by Amdocs)

Developed marketing requirements and competitive assessment of the 3rd generation of software for complete ISP management-Data Collection, Rating, Billing, and Service Provisioning.

Product Development and Project Management Consultant, MediaLinx Interactive and Bell Global Solutions, Sympatico, (1995-1998)

Managed product development and defined, researched and developed new add-on services for Internet service

Prime business contact for privacy and security within the Internet team

Defined requirements for new development, worked with 3rd party vendors

Recruited testers for registration process, client software and customer acceptance

Created technical outline issues and trained help desk staff on registration and trouble shooting.

Created an Opportunity Assessment for products to be added to the Sympatico service which included Personal Homepage Hosting Services, Multiple email for single accounts, Private Domain Names for email and/or Web Space, Private FTP sites

Defined and managed a multidimensional competitive analysis for residential dial up Internet access

Identified specific gaps, problems and bugs in the registration processes and client application and worked on fixes and workarounds

Defined and created functional requirements, interfaced with network operations with the entire team

Education and Professional Development

HBA, Honours Business Administration, University of Western Ontario Business School, 1990

Deans Honour List, graduated with distinction, top 5%, focus on IT & Marketing

Excellent working computer knowledge of Internet applications and SaaS, Prezi graphic application and conversion. Mac OSX, iOS, Android 2.1- 6.x,

Online project management and bug tracking tools (JIRA/Confluence, PlanView Enterprise, MS Project, Leankit, Project Place, Nozbe, Assembla, Zoho CRM, Sugar CRM, Vtiger, Webex, Zoom, MS Teams. Experience using and Implementing Google Apps/Docs, Google Analytics, Google Adwords, Gmail. Web Content Management (CMS) using Jooma, Drupal and Wordpress.

Nolan Norton Institute, Lexington, MA & London England, 1990

Completed several courses including Strategic Business Architecture, Imaging Workshops and Business Modelling

Dale Carnegie Certificate, 1986 - Training in Public Speaking and Human Relations. Two public speaking awards

Scrum Master Certified - Scrum Master Certified #91245 – 2015

Scaled Scrum Master Certified – Scaled Scrum Master Certification # 734140– 2019

AgilityHealth Radar Facilitator Certified- 2017

Certified Disciplined Agilist- DAD (Disciplined Agile Delivery) - Disciplined Agile Consortium 2017

INTERESTS AND ACTIVITIES

Martial Arts (7th degree black belt instructor in Aikijuijitsu, 1st degree Black belt in Karate and British Juijitsu, archery, cooking, wood working

REFERENCES Available upon request

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