Customer Retention Care
Resume:
Matthew DeLoach
Birmingham, AL *****
***************@*****.***
A resourceful, self-motivated and customer-focused professional with hands-on experience in providing superb customer care. Effective communication and customer retention skills. Demonstrated ability to excel in fast paced environment and thrive under pressure. Strong analytic and problem-solving expertise. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Work Experience
Chief Porter
The Fennec - Birmingham, AL
January 2021 to Present
Assists cooks and kitchen staff with various tasks as needed.
Received and stored deliveries food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
Sales Associate
Macy’s - Chicago, IL
October 2019 to October 2020
Greet customers, listen to their questions and requests, and make recommendations on what to buy,
Kept shelves and display areas neat and well-stocked; performed housekeeping tasks as necessary, such as keeping the fitting rooms in good condition Steward
Elyton Hotel - Birmingham, AL
June 2017 to September 2019
Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and storeroom areas, tables, tools, knives, and equipment.
Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware.
Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned department
Steward
Sheraton (Marriott)Hotel - Birmingham, AL
December 2016 to June 2017
Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and storeroom areas, tables, tools, knives, and equipment.
Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware.
Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned department
Houseman
Courtyard Marriott (UAB) - Birmingham, AL
February 2016 to November 2016
• Kept the lobby and restrooms clean and clear of debris; kept outside areas around the hotel clean
• Assisted in pulling rooms with housekeepers; other cleaning duties Front End Associate
Home Depot - Chicago, IL
November 2011 to January 2016
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
Night Auditor
Parliament House Hotel - Birmingham, AL
January 2000 to August 2004
Out-Trade Clerk
Shearon, Lehman, Hutton - Chicago, IL
January 1996 to December 1999
Education
Diploma
Kenwood Academy - Chicago, IL
Skills
• Porter Experience
• Cash handling
• Computer literacy
• English
Certifications and Licenses
Food Handler Certification
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