Customer Service United States
Resume:
Alizé Duarte
** ******** ******, ***** **********, RI 02904
************@***.*** Linkedin: Alize Duarte
Education
University of Rhode Island, Kingston, RI
Masters of Arts/Sciences in International Studies of Diplomacy and Mandarin Chinese May 2024
Minors in Communication Studies and Leadership Studies
Honors: Dean's list Sept. 2018-Present
Honors Program August 2018-Present
GPA: 3.48 / 4.0
University of Rhode Island Talent Development August 2018
Relevant Coursework
Chinese 312H URI Kingstown, RI Jan 2021 - May 2021
●Adapted cultural skills as well as set goals for my intercultural career in the United States federal government.
Experience
Graduate Providence Hotel 11 Dorrance Street Providence, R.I. Aug 2021- Present
●Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, comment cards, letters and/or phone calls, in an attentive and efficient manner. Follow up to ensure guest satisfaction.
Tour guiding University of Rhode Island, Kingston R.I. Jan. 2019 - Present
● Formulated dozens of 90-minute, 2.1 miles tours around the stunning Kingston campus.
Poindexter Coffee 11 Dorrance Street Providence, R.I. May 2020- August 2021
●Administered Point of Sale Systems, prioritized excellent customer service to customers, cash handling, and attained skills related to stress and multitasking.
Gap Inc. 1 Providence Place Space, Providence, RI 02903 Oct. 2020 - Jan. 2021
●Meticulously handled POS system transitions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
Internship
Corrigan Financial Inc. 747 Aquidneck Ave #1 Middletown, RI 02842 May 2019 - Aug. 2020
●Managed CRM accounts and assisted financial plans for clients as well as investment, tax, charitable, and corporate pension planning and preparation.
Activities
Sojourn URI, Kingstown, RI Jan. 2018- Present
●Promoted student affairs included academic success, attained, social and cultural activities for the enhancement of student life.
R U Ok? Organization, Vice Chair Event manager URI, Kingstown, RI Sept. 2019- Present
● Administered various events regarding mental health awareness and working in hand with other committee members in assisting with planning events.
URI 101 Mentor Team Jan. 2019 - May 2020
● Assisted with the Assistant Director of New Student Programs to identify dates and locations for sign up day and two mentoring training days.
Professional Skills
●Fluent in Mandarin Chinese & Advance in French
●Computer Skills Proficient in POS, Oracle, HMS, Microsoft Word, Excel, PowerPoint, social media, Microsoft Access, FrontPage, and Adobe Pagemaker.
●Public speaking skills, Tips Certified, and Safe Zone trained.
●Website: https://alizeduarte3.wixsite.com/mysite-1
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