JENNA GONZALEZ

College Station, TX ***** 956-***-**** ad0aid@r.postjobfree.com

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Well-qualified Leasing and Marketing Manager with proven success in improving operations and sales. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Skills

Administrative Management

Key Client Relationships

Organizational Leadership

Staff Training

Active Listening

Customer Relationship Management

Resident Satisfaction

Community Integration

Information Updates

Community Resident Safety

Property Tours

Administrative Support

Community Engagement

Leasing and Sales

Work History

Leasing and Marketing Manager 08/2023 - Current

Cardinal Group Management – College Station, TX

Communicated effectively with owners, residents, and on-site associates. Collected and maintained careful records of rental payments and payment dates. Conducted regular inspections of both interior and exterior of properties for damage. Kept properties in compliance with local, state and federal regulations. Implemented and enforced policies and procedures to maintain properties to highest standards. Introduced and monitored effective lease renewal programs to maintain high occupancy rates. Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.

Leasing Agent 04/2023 - Current

Cardinal Group Management – College Station, TX

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

Performed background, reference and credit checks as part of screening process of prospective tenants. Resolved conflicts between tenants regarding noise, encroachments, and parking. Distributed and followed up on tenant renewal notices. Toured property with prospective tenants and provided wealth of information in regards to its key features. Participated in property inspections to prepare for move-ins and move-outs. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Recruited new residents through website advertising and marketing. Used Entrata to keep record of financial transactions and rental applications. Community Assistant 06/2022 - 08/2022

Callaway Villas – College Station, TX

Managed digital and physical office records and used Salesforce tools to track trends and report on metrics. Led tours to highlight property features to prospective tenants and answer questions. Prepared and processed applications, initial payments and security documentation for new residents. Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions. Maintained documentation, detailing assignments, in-progress work and completed project milestones. Worked with graphic designers and writers to establish theme and tone for content. Education

Construction Science Expected in 05/2027

Blinn College - Bryan, TX

Interdisciplinary Studies 05/2022

Mcallen High School - Mcallen, TX

Languages

Spanish

Native or Bilingual