Rene El Dada

Email: ad0aia@r.postjobfree.com

Phone: +1-714-***-****

Date of Birth: December 21st, 1976

Address: ***** ****** ******

Rancho Cucamonga CA 91730

San Bernardino

Personal Profile

An enthusiastic and reliable General and Operations Management with over 25 years of professional experience in operations across diverse organizations; exploring challenging senior managerial assignments with a professionally managed organization. Adept at identifying business opportunities across market segments. Evolving market segmentation & penetration strategies to achieve targets. Proficient in Operations & Customer Relationship. Proficient in formulating & implementing Standard Operating Procedures of various Departments. An effective decision maker and responsible for a matured approach with proven expertise to work accurately and quickly prioritize, coordinate & consolidate tasks.

Providing a dynamic character with top-notch communication skills, organizational skills, leadership, marketing, product knowledge and decision making. Focused on going above and beyond to supply a diversified and cross-culture business environment that supports continuous personal development. Core Competencies and Skills

• Management and Supervision

• Communication

• Positive Thinking

• Pressure Handling

• Customer Service

• Financial Management

• Operations Management

• Personnel Management

• Strategy Building

• Conflict Resolution

• Decision Making

• Detail Oriented

• Business Analysis

• Marketing and Advertising

• Team leadership

• Emotional Intelligence

• Hotel System (PMS – FIDELIO – OPERA)

• Microsoft Office Tools (Word, Excel, Outlook)

Experience

Positions General and Operations Management in the Hospitality Field:

• General Manager, Task Force, (World Cup FIFA 2022), The Bentley Luxury Hotel and Suites – Doha, Qatar, November – December 2022.

• General Manager, BELAJIO Resort – Jeddah, KSA, August 2019 - March 2023

• General Manager, Mist Hotel & Spa by Warwick, Lebanon, May 2018 - July 2019

• Consultant and Project Development (Freelancer), (Kids Entertainment Centre + Trampoline Adventure Park), Client is based in Khartoum, Sudan, 2018-2019

• Chief Operating Officer, MOURJAN International, Khartoum, Sudan, January 2013 – April 2018

• General Manager, Al WAHA Mall & Offices, Khartoum, Sudan, January 2013 – June 2017

• Operations Manager, SUN HILLS Hotel, Lebanon, November 2011 – December 2012

• Rooms Division Manager, Regency Palace Hotel, Lebanon, July 2006 – October 2011

• Rooms Division Manager, SEAROCK Hotel, Lebanon – Beirut, March 2001 – June 2006

• Front Office Manager, Royal Park Hotel, Lebanon, 2000-2001

• Front Office Manager, Bellevue Palace Hotel, Lebanon, May 1998 - February 2000

• Duty Manager / Assistant Front Office Manager, Bellevue Palace Hotel, Lebanon, March 1996 – May 1998 Key roles:

• Providing the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial, market, and management success.

• Collaborating with department leaders to define goals and objectives that are compatible with the overall goals, as well as strategies for achieving revenue, profit, market penetration, customer service and employee’s satisfaction.

• Creating a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services, and leading sales and marketing efforts by developing a targeted strategy.

• Ensuring full compliance to operating controls, SOP’s, policies, procedures and service standards.

• Representing the company in a professional manner to the tenants, residents, vendors and the general public.

• Leading all key property issues including capital projects, customer service and refurbishment, ensuring owner’s satisfaction, and high reputation management.

• Training new employees on company policies and procedures, including safety measures and legal requirements.

• Monitoring the performance of staff members to ensure they are meeting company standards and updating job descriptions as needed

• Ensuring compliance with Health - Safety and Hygiene legislation.

• Identifying new leads and avenues for growth, maintaining and developing relationships with existing clients Achievements:

• Formula 1 (Saudi Arabian Grand Prix - Jeddah) – Belajio Resort Media Island.

• Managing daily operations on over 350 Hotel rooms with an error rate of 0%

• Managing a shopping mall of 17,055 square meters and an office tower of 21,125 square meters.

• Handling over 250 employees and practicing leadership communication through the held projects.

• Conducting market studies & update on city changes, budgeting & business income provision, Yearly Budget & P&L monthly control, and planning projects study release date as per client requirements

• Meeting deadlines and reaching high targets and satisfaction levels over my course of experience.

• Reaching targets and building guidelines for enhancing retention and satisfaction with 90% accuracy levels. Teaching Positions:

• Hospitality Teacher, AUL “Hamra & Sin El Fil Branch, 2004-2012

- Front Office Management – Housekeeping Management – Introduction to the Lodging Industry Academic Background

• Hotel and Restaurant Management, International Correspondence School (ICS), Scranton - Pennsylvania (1998) Languages

• English (proficient) • Arabic (Native)

Contact this candidate