Customer Service Seeking A

Gwendolyn Williams

*** *. **** **., *******, WA *9212 509-***-**** ******************@*****.***

Objective

Seeking a position where I can utilize my production skills to promote success for the company. COMPUTER TECHNOLOGY OCTOBER 2002 AIBT

· Major: Computer Science

Skills & Abilities

· Successfully completed Supervisor Training in November 2018.

· Supervised a crew of 3 or more for 5 years on multiple production lines.

· Forklift Certified

· Familiar with various measuring tools, fork lifts, pallet jacks and production equipment

· Working with a team to complete assigned task on given deadlines

· Extremely dependable

· Time management

· Multi tasking in a busy work environment

· Familiar with AutoCad and SmartCam software

· Willingness to learn new computer platforms to benefit my company Experience

PROJECT DEVELOPER FIRECLAY TILE CO.(FORMERLY QUARRY TILE CO.) OCTOBER 2022-OCTOBER 2023

· Programming CNC machinery to cut ceramic tiles, metals and other materials to create murals for our customers.

· Creating artwork for customer approval

· Training new team members on software to create customized tile designs

· Completing all customer request before given deadlines

· Communicating with customers via email/phone to ensure excellent customer service PROJECT DEVELOPER PRECISION H2O(QUARRY TILE CO.) JUNE 2019-OCTOBER 2022

· Programming CNC machinery to cut ceramic tiles, metals and other materials to create murals for our customers.

· Creating artwork for customer approval

· Training new team members on software to create customized tile designs

· Completing all customer request before given deadlines

· Communicating with customers via email/phone to ensure excellent customer service PRODUCTION LEAD QUARRY TILE CO. FEBRUARY 2015- JUNE 2019

· Supervise a crew to execute proper weights/measures for glazing, printing and firing ceramic tile.

· Quality control checks/quick problem solving to maintain ANSI standards to ensure high quality products..

· Reviewing/maintaining proper paperwork to ensure production was done before deadlines

· Assisted with employee reviews and performing any additional training needed FLOAT QUARRY TILE CO. JUNE 2013- FEBRUARY 2015

· Training new employees on glaze lines and other areas to create successful teams/ensure proper duties were carried out.

· Doing various assigned task to benefit the company when asked

· Being flexible and filling in on different shifts/departments to ensure production did not stop CASHIER SEARS JUNE 2012 - JUNE 2013

· Used customer service skills to ensure customer satisfaction

· Doing various assigned task to benefit the company when asked

· Being flexible and filling in on different shifts/areas as needed

· Maintaining cleanliness in my work area/department through my shift ADMINISTRATIVE ASST. ICSL OCTOBER 2011 -MARCH 2012

· Scanning confidential files into computer database

· Creating database for files to be easily accessible for the whole company

· Doing various assigned task to prepare the company for moving

· Donating various office supplies to schools in the area

· Maintaining cleanliness in my work area/department through my shift CASHIER B&B GROCERY APRIL 2010 - OCTOBER 2011

· Used customer service skills to ensure customer satisfaction

· Properly scan all grocery items accurately to ensure great customer service

· Doing various assigned task to benefit the company when asked

· Check in new stock weekly/order items requested from customers

· Maintaining cleanliness in my work area/department through my shift MAIL CLERK GUARDIAN LIFE INSURANCE NOVEMBER 2008 - APRIL 2010

· Open/sort incoming insurance claims for processing

· Properly scan all claims to computer for claims department to process

· Doing various assigned task to benefit the department when asked

· Maintaining cleanliness in my work area through my shift Page 2

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