Jamie Moricle

Mechanicsville VA ***** . 804-***-**** . ad0aho@r.postjobfree.com . www.linkedin.com/in/jamiemoricle

Experienced business professional in operational management and national account management with demonstrated history of success in multiple industries. Skilled in strategic planning, problem-solving, process implementation, program management, team training, client relationships and related support services.

WORK EXPERIENCE

ACCENT PROFESSIONAL RECRUITING, Richmond VA March 2020 - Present

Director of Recruiting/ National Recruiter

• Responsible for interviewing and hiring team members, onboarding, training and measuring performance against metrics and developing growth plans for team members.

• Write and maintain standard operating procedures to ensure efficient and repeatable processes and provide training to team members upon implementation.

• Assist with marketing and strategy decisions including updates to social media, newsletters and other external communication and attend networking events to increase business development.

• Perform sourcing and recruiting functions to procure national talent for direct placement in sales, marketing, professional, and executive roles for clients in multiple industries.

• Administering, coaching and debriefing clients and candidates through assessment results and perform continued support through customer onboarding and training process.

ICONMA LLC, Richmond VA August 2013 - March 2020

National Account Manager

• Responsible for end-to-end relationship management and account growth for our largest national financial industry clients’ IT, administrative and professional roles.

• Served as internal team lead for strategic planning and implementation, process improvement, and dependability to client.

• Ensured accuracy of data capture and performed and reported business analysis of metrics results and made real-time adjustments to internal processes as needed.

• Developed presentation material and speaking points for new business presentations as well as maintained exceptional service with written and verbal communication.

• Served as liaison between client and organization as well as team coach, trainer, and motivator to individual internal team members.

• Participated in client-facing scorecard meetings, Town Halls, Supplier Partnership events, and New Business Presentations.

TGA Premier Junior Golf, Northville MI December 2008 - August 2012

Franchise Owner and Training Instructor

• Owned and operated a children’s golf franchise with a curriculum for children and created a curriculum for adults.

• Managed schedules of classes, hiring, and training instructors.

• Maintained communication with customers, vendors, corporate personnel, and fellow franchise owners and negotiated contract terms with clients and schools.

• Coordinated purchasing, events, classes, camps, and wages. Northville Parks and Recreation, Northville MI August 2007 - August 2012 Health and Wellness Coordinator

• Managed staff/schedules of 20 instructors for three programs (golf, tennis, and group fitness).

• Developed standard operating procedures, marketing and revenue strategies, and was a contributing member of the Budget team.

• Multi-tasked responsibilities of three different roles, maintaining a successful organization system and efficiency.

• Planned and participated in local events to raise program awareness.

WaterWheel Health Club, Northville MI July 2003 - Dec 2007

Head Personal Trainer and Group Fitness Manager

• Performed personal training for client base and coached new certified personal trainers in the NASM CPT training and APEX system principles.

• Managed the monthly group fitness class schedule and all instructors for the health club.

• Attended continuing education seminars and group fitness management conferences.

• Wrote fitness articles for members and local media and featured in local media broadcasts.

• Certified CPT trainer, and Les Mills disciplines: Body Pump, Body Combat, and Body Flow.

Netcom Group, Grand Rapids MI January 1999 - Aug 2002

Carrier Services Group Manager

• Created, hired, and trained team responsible for coordinating sales installation of local and long-distance services with Ameritech and Sprint.

• Created and managed the Nextel orders and processing for client needs.

• Developed departmental standard operations manuals and performance metrics.

• Assisted the Vice President of Operations including scheduling, correspondence, meeting minutes, report preparation, proof-reading, developing marketing material, and communication to staff, vendors, and clients.

EDUCATION/ ACTIVITIES

• Mercer University, Macon GA, B.B.A. in Marketing and Management

• Women’s Golf Team Captain, Co-founder of Student Athlete Advisory Council, Vice President, Sunshine Committee and Athletic Chairperson of Phi Mu Fraternity

• Volunteer involvement included Habitat for Humanity, Children’s Miracle Network fundraising, and planning/hosting women’s health seminars on campus ADDITIONAL SKILLS/

CERTIFICATIONS

Client Support and Relationships, National Recruiting, Strategic Planning, Data Analysis, Problem- Solving, Written and Verbal Communication Expertise, Presentation Writing and Presenting, Team Leadership, Event Planning, Training, Process Implementation, Microsoft Suite, Advanced Excel, Crelate, QuickBase CRM and VMS tools

Sandler Sales Methodology: Foundations, Mastery and Management completion

EOS Operational Business System management coaching

DISC and 12 Driving Forces certified through TTI Success Insights, 2023

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