Post Baccalaureate degree Diploma in Health care Management May2023- Present Cape Breton University

At present I am pursuing my university degree CBU in PDD-HCM. BSc Nursing Sep 2006 - Feb 2011

East Point College of Nursing, Rajiv Gandhi University of Health Sciences, Bengaluru, India I realized that I have special ability to anticipate issues and desire to help others. I figured out that I possess necessary quality to be a right fit in nursing. To find my quest, I joined Bachelor of Nursing. The course curriculum of the program imparted the foundational knowledge of various aspects of patient care. Certifications

WHMIS from skills pass/blue drop Nova scotia

CPR/AED/FIRSTAID from National CPR foundation.

Food Handler Certificate from Food Safety Training Nova scotia. Employment

Server and cashier June 2023 – Sep 2023

Off The Hook Eatery, Baddeck, NS, Canada

• Provide excellent customer services

• Greet customers and present menus

• Make suggestions based on their preferences

• Take and serve food/drinks orders

• Up-sell when appropriate

• Arrange table settings

• Keep tables clean and tidy at all times

• Deliver checks and collect payments

• Cooperate and communicate with all serving and kitchen staff

• Adhere to all relevant health department rules/regulations and all customer service guidelines.

• Developing constructive working and interpersonal relationships with colleagues and customers. Assistant Nursing Supervisor

Hope hospital, Rajahmundry, India Jun 2018 - Feb 2022

• Maintain the professional practice knowledge base needed to instruct learners in contemporary nursing practices.

• Communicate with clinical simulation and lab coordinator or division chair as necessary to resolve issues or concern in clinical area.

• Demonstrating positive interpersonal relationships, collaborating with other faculty members to meet patients’ needs and people management.

• Arrange & participating in faculty meeting and nursing program committees and responding to request from management.

• Maintain faculty expectations as required by the management. Team Lead, CRM (Customer Recourse Management)

Vidal Health care TPA, Bengaluru, India Apr 2016 - Apr 2017

• Calling insurance companies regarding any discrepancy in payments if necessary.

• Providing customer support by answering all patient or insurance telephone inquiries like Cashless & hassle- free treatment subject to the availability of medical details required by our Medical Team.

• Help the client and employees in finding Network Providers and contact numbers, Insurance related queries.

• Details of the shortfall in the documents requested for claim processing/settlement both with hospital and with the employees.

Customer Service Executive (Medical Billing)

AXA Business Services PVT.LTD., Bengaluru, India Apr 2015 - Feb 2016

• Maintains work operations by following policies and procedures, and reporting compliance issues and maintains quality results by following standards with Regularly updates Medicare and Medicaid cost and budget reports, billing, collection, and other related information.

• Enhances billing department and practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Principal Cum Teaching Faculty Feb 2012-May 2013

Sri Vinayaka Paramedical College, Bengaluru

• Teach academic or vocational subjects to nursing, lab technician, x- ray, technicians, community health inspector students.

• Teaching methods include lectures, seminars, tutorials, practical demonstrations, field work.

• Also responsible for the coordination of student & teachers schedules and Supervising facilities maintenance. Clinical Nurse & Clinical Instructor Sep 2010 - Feb 2012 Vijaya Nursing Home and B.S.A Hospital Mahal, Kalakada, India

• Provide hands- on care to patients by administering medications, managing, intravenous lines, observing and monitoring patients' conditions.

• Maintaining records and communicating with doctors as well patients and relied upon to give direction and supervision to nurse aides and home health aides.

SKILLS

RCM

People Management

Patient couselling

MS Office Suite

Make up artistry

CRM(Cutomer Resource Management)

Clinical Nurse

customer service

interpersonal skills

communication

Team player

Team leader

Yoga