Customer Service Medical Center
Resume:
Thelma Lewis
CNA
Zionville, NC *****
ad0ahc@r.postjobfree.com
Cna
Work Experience
CNA
Watauga Medical Center - Boone, NC
March 2015 to September 2018
Assisting nurses.Helping patients with whatever was needed.Taking vitals.Recording patient information in computer
Child Care Worker
Childcare Workers - Zionville, NC
October 2005 to February 2013
Attend to children at schools, businesses, private households, and childcare institutions. Perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play. Manager
Valley Video - Zionville, NC
July 2003 to October 2005
Opening and closing store.Waiting on customers. Renting videos. Depositing money Cashier, Cashiers
Watauga Medical Ctr - Boone, NC
June 1985 to August 1993
Provided customer service; received and disbursed money. Used electronic scanners, cash registers, and related equipment. Processed credit or debit card transactions and validated checks. Education
Vocational in CNA
Caldwell Community College - Boone, NC
2014 to 2014
High school diploma or GED in General
Watauga High School - Boone, NC
August 1969 to June 1972
High school diploma or GED
Skills
• Avaya
• Babysitting
• Patient monitoring
• Public health
• Food Preparation
• Certified Nursing Assistant
• Microsoft Windows Server
• Google Suite
• Excel
• Senior Care
• Windows
• Childcare
• Nursing
• Food service
• Data collection
• LAN
• Medical office experience
• Customer support
• Proofreading
• Patient Care
• Time Management
• CNA
• Upselling
• Hospital Experience
• Cleaning Experience
• Financial services
• Home Care
• Front Desk
• SharePoint
• Power of Attorney
• Customer Service
• Linux
• Meal Preparation
• Word
• Search engines
• IVR
• Typing
• Cna Certified
• Cash handling
• HIPAA
• Scripting
• Live chat
• Medical receptionist
• Dementia Care
• Dispatching
• Conflict management
• Caregiving
• Infection Control Training
• Vital Signs
• Sales Experience
• Medical Records
• Documentation review
• Powerpoint
Links
https://www.facebook.com/ann.lewis.750
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
Medical Scribe Certification
Present
State Tested Nursing Assistant
BLS Certification
Assessments
Nursing Aide Skills — Highly Proficient
June 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Proofreading — Proficient
October 2020
Finding and correcting errors in written texts
Full results: Proficient
Scheduling — Familiar
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Home Health Aide Skills — Familiar
October 2020
Providing care to patients in a home setting
Full results: Familiar
First Aid — Proficient
October 2020
Treating common medical emergencies
Full results: Proficient
Verbal Communication — Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Work Style: Reliability — Highly Proficient
October 2020
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal communication — Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Active listening — Highly Proficient
February 2021
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Call center customer service — Proficient
February 2021
Applying customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service fit — Highly Proficient
February 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical terminology — Familiar
October 2020
Understanding and using medical terminology
Full results: Familiar
Written communication — Proficient
September 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Inside sales — Proficient
May 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work style: Professionalism — Expert
October 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Work style: Conscientiousness — Expert
February 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Customer focus & orientation — Expert
November 2021
Responding to customer situations with sensitivity Full results: Expert
Customer focus & orientation — Expert
November 2021
Responding to customer situations with sensitivity Full results: Expert
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Certified CNA in North Carolina.Certification in CPR for adults and children.
Contact this candidate