Customer Service Office Operations

Andrea Barela

**** ***** ******** #*** ******, CO 80216 720-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with leadership and hospitality experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

oUltimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

oWell-organized, manage time and priorities in multi-task environments.

oEffective problem solver, able to assess situation and identify solutions.

oPromote teamwork through demonstrated behaviors, leadership, and effective communication.

oMicrosoft Office Applications MS Word MS PowerPoint MS Excel.

oCommunication Platforms MS Access MS Teams.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation Medical Office Procedures Scheduling

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2022

WORK EXPERIENCE

Patricia’s Housekeeping – Thornton, CO 2013 – Present

Housekeeper

oSchedule appointments for services and maintain inventory levels.

oEnsure client satisfaction and complete various duties as needed.

oResponsible for the general cleaning and upkeep of client residences.

Nurse Next Door – Denver, CO 2021 – 2021

Caregiver

oProvided in-home care services and assisted with activities of daily living.

oEntered medical codes onto patient charts, documented services provided, and monitored intake.

oPrepared and served meals and handled housekeeping duties.

Cambria Suites Hotel – Denver, CO 2020 – 2020

Night Auditor / Customer Service

oInterfaced with customers via inbound and outbound phone calls.

oProvided account information, documented call interactions, and upsold products and services.

oAccepted and posted payments, enrolled customers into rewards programs, and met quotas.

Jack in the Box – Aurora, CO 2018 – 2020

Team Leader / Customer Service

oCreated schedules, handled inbound and outbound phone call, and upsold products and services.

oPrepared deposits, processed payroll, and operated cash register.

oPerformed opening and closing duties, reinforced policies and procedures, and completed end of day paperwork.

oTrained new hires, met quotas, resolved complaints, and built employee relationships.

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