LAURA F. EAGAN ad0afb@r.postjobfree.com

314-***-****

SKILLS:

Customer Service Transportation Micro Soft Word/Excel Data Entry Dispatching QuickBooks

Scheduling Inventory Freight

Claims Accounts Receivable Accounts Payable

Balance Sheets AS/400 Cash Flow

SAP EDI Salesforce

EXPERIENCE

ICL Specialty Products December 2021 – May 2023

Customer Account Specialist

Managed orders to invoice and process for customers including prompt delivery, meeting customer requirements, for correct invoicing. Worked closely with the sales and supply chain departments. Resolved all non-technical inquires including tracing shipments, supplying prices, and product availability dates. Entered orders received via Electric Data Interchange (EDI), email and phone into ICL’S enterprise resource planning software SAP. Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs. Facilitate Customer Feedback Reports Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers. Supply sales support to assigned Sales Account Managers, including problem resolution, pricing maintenance and other customer needs. Coordinated with shipping locations, production planners, transportation, and credit to ensure seamless order transactions. Support order management through customer’s portals. Resolve payment discrepancies and support invoice collections. Team project work for process improvement. Called customers to engage on forecast requirements. Entered Sample order the in ICL internal Salesforce system to have processed through ICL contracted facility Sample Express Warehouse.

Kforce Office Staffing July 2021 – December 2021

Customer Account Specialist, ICL Specialty Products (Contractor) Managed orders to invoice processed for customers including prompt delivery, meeting customer requirements, and correct invoicing.

Worked closely with the sales and supply chain departments to fully satisfy customer expectations. Traced shipments, supplied prices, and product availability dates. Entered orders received via Electric Data Interchange (EDI), email and phone into ICL enterprise resource planning software

(SAP).

Supported assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs. Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions. Support order management through customer’s portals. Resolve payment discrepancies and support invoice collection. Apache Village RV September 2013 – January 2019

Warranty Administrator

Process warranty claims with three major dealers, Jayco, Fleetwood and Keystone on their independent website about defects on RV'S. Found whether the unit had damages upon delivery at our dealership or it was a customer complaint within the warranty time issued by the manufacturer. Uploaded and supplied detailed pictures of the defect included make, model and serial number of the defective part number and the time in which it would take a technician to remove and replace the part. Gathered part to return if needed and returned; accordingly, either via UPS, Federal Express or LTL truck load. Process payments in Dealer View our own independent system for any payables and receivables for checks and balances.

Derichebourgh Recycling USA October 2006 - December 2009 Assistant Trading Administrator

Maintained sales and purchases contracts checked shipments and scheduled railcars, truckloads or barges.

Bookkeeping and accounting, applied accounts receivable and accounts payable. Approved, verified and released checks. Maintained balance sheet, income statements, budgeting, account funding and cash flow.

Scheduled appointments, kept daily, weekly and monthly calendars for traders. Customer service and other associated duties about an administrative position. Alter Trading Corporation February 2004 - October2006 Marketing Administrator

Processed and kept contracts for buying and selling scrap metal material. Inputted brokerage shipments and kept sales and purchases contracts.

Monitored released railcars, truckloads, barges to the steel mill. Accounts receivable and accounts payable. Worked directly with freight companies, processed freight and paid freight.

I worked directly with mills and shippers, verifying shipments, resolving issues with order placement or other concerns.

PSC Metal March 2003 - February 2004

Assistant Trader Administrator

Processed and supported contracts for buying and selling scrap metal material. Monitored past and present contract in SAI system entered brokerage shipments for Customers & Vendors accounts.

Entered customer and mill weights, processed freight bills and submitted invoicing for payment. Processed accounts receivable and account payable. Created and managed Microsoft Word and Excel spreadsheets.

I worked directly with mills and shippers, verifying shipments, resolving issues with order placement or other concerns.

Arranged freight, transportation and invoicing.

BioMerieux October 2002 -January -2003

Payroll Administrator

Maintained employee hours and hourly pay to issue weekly paychecks. Balance the monthly parallel and entered information into an excel spreadsheet. Maintained existing employees and newly hired employee's personnel files and verified employment.

Managed the company's car program, including business mileage, car value, general miniatous and insurance information.

Cardinal Brands April 2002 - October 2002

Customer Service

Responded to call from distributor about availability, cost and shipping requirement. Processed order in AS/400 to satisfy distributors request for inventory fulfillment. Processed returned for shipping discrepancies or damaged product. Trane (NDC) February 1996 - November 2001

Customer Service/ Returns Coordinator

Responded to 60-90 calls and or emails within a 24hour period, answered questions to start the return of products.

Authorized customers to return product and processed inbound and outbound paperwork, coordinated with the customers, transporters and warehouses. Dispatched freight for picked up from the customer and tracked the return to the authorized location. Issued credit to the customer account, adjusted inventory and filed freight claims against the transporters for the damaged product.

Administrative Assistant (Contract – went permanent with Trane NDC February 1996 -August 1996

Processed orders, routing of shipments, processing inbound and outbound paperwork, packing and shipment verification, filing, routing.

Also downloaded reports, assigned incoming trailers, tracked trailers on the property verifying first in first out, tracked trailer after they left the property, and performed UPDS data entry.