Customer Service Representative

TENEKIA EDDINGS NEAL

Lebanon, TN *****

615-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Product Organization

Document Control

Schedule Mastery

Warehousing Functions

Data Evaluation

Order Fulfillment

Customer Service

Microsoft Word

Typing Proficiency

Microsoft Excel

Retail Sales Customer Service

Call Center Operations

Spreadsheets

Office Equipment Proficiency

Customer Relationship Management

Multi-Line Telephone Operation

Invoice Preparation and Processing

WORK HISTORY

07/2021 to 05/2023 Customer Service Representative Copart – Lebanon, TN

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Processed customer service orders promptly to increase customer satisfaction. Participated in team meetings and training sessions to stay informed about product updates and changes.

Developed customer service policies and procedures to meet and exceed industry service standards.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Responded proactively and positively to rapid change. 02/2021 to 06/2021 Caregiver

Home Instead – Mount Juliet, TN

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Built strong relationships with clients to deliver emotional support and companionship.

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Assisted patients with self-administered medications. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Assisted with daily living activities, running errands, and household chores. Laundered items, changed sheets and made bed to keep patients' bedroom clean. Cooked meals and assisted patients with eating tasks to support healthy nutrition. Completed regular check-ins and progress report for each client. Entrusted to handle confidential and sensitive situations in professional matter. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

06/2018 to 02/2021 Caregiver

New Hope – Lebanon, TN

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Built strong relationships with clients to deliver emotional support and companionship.

EDUCATION

10/2021 Associate of Science: Medical Assistance

Genesis Career College - Lebanon, TN

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