Customer Service, Lots of knowledge of Strains and Terpenes
Resume:
Melanie Arroyo
Ocala, FL
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SUMMARY OF QUALIFICATIONS
*Typing 35 WPM
*Exceptional communication and creative problem solving skills
*Experienced in all aspects of office duties including filing, faxing, mail distributions
*Professional mannered, dedicated, detailed oriented with a high degree of work ethics
*Works well under pressure and experienced with Human resource law knowledge
* Experienced in Credit card processing and proficient in cash management
WORK EXPERIENCE
A Royal Transport
05/2017 - 06/2023
Owned and operated a business.
Transporting time sensitive items from A to B
Book keeping and personal dispatcher
Great Customer service, high ratings from customers
CAD-CAM DESIGN & MACHINING ST PETERSBURG, FL 33702
02/2015 – 04/2017 Sales Associates/ Customer service
●Performed Marketing on upcoming sales events and promotions with new customers
●Communicated company mission and values and educated customer about our brand
●Telephone communication with customers to explain details and care of merchandise
●Proactively pursue personal learning to develop opportunities for advancement
●Scored in the top 10% of employees that had successful resolution of issues
●Ensured a superior customer experience by addressing concerns in a timely manner
●Ability to maintain perfect attendance record throughout my time of employment
●Assigned as the company Key holder, responsible for opening and closing Office.
WALGREENS OCALA, FL 34476
01/2013 – 02/2015 Head Cashier
●Cash register operation for cash, check and credit card transactions with 100% accuracy
●Priced, Stocked and replenished merchandise according to store merchandising layouts
●Trained 2 new sales associates each quarter and communicated clear expectations and goals
●Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
●Responsible for Identifying & reporting potential shoplifters per security regulations
●Teamed up with Management to help implement the division of responsibilities among employees
WALMART OCALA, FL 34474
02/2011 – 01/2013 Cashier
●Cash register operation for cash, check and credit card transactions with 100% accuracy
●Experienced in all points of sales opening and closing procedure on registers
●Proactively pursue personal learning to develop opportunities for advancement
●Professionally handled customers concerns in accordance with company policies
●Ability to resolve customer issues in a friendly manner in stressful situations
●Ability to maintain a perfect attendance record throughout my time of employment.
EDUCATION
2002 Thelma Parker Center- Ocala FL Graduate Diploma
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