Melbourne, FL *****

ad0ae9@r.postjobfree.com

863-***-****

Melanie Sigmon

Executive Summary

More than 20 years of experience working with clients, sales reps, and the public in customer service. Colleagues and management have acknowledged the superior level of customer service I offer, praising my desire to consistently go above and beyond what is expected of me.

Skills & Abilities

Proficient with Microsoft Office- including Word, Excel, Outlook, and PowerPoint.

Stellar telephone, customer service and sales skills

Ability to research products and information using various tools including the Internet.

Outstanding organizational skills

Proven team player

Knowledge of Hyperion Supply Pro and Oracle’s JD Edwards software in relation to the accounting and construction field.

Professional Experience

Manpower/ Italian Terrazzo & Tile Co July 2022- Sept 2023

Accounts Receivable Associate

Utilized industry specific software including Hyperion Supply Pro, Oracle JDE, and Microsoft Excel to ensure that the purchases orders received from the supported builders reconciled with what was ordered.

Demonstrated good communication skills when working with representatives in the field as well as the builders.

Utilized Microsoft Excel to develop formulas which enabled more efficient comparisons between invoices received and billed.

Archwell Solutions and Sourcepoint- Freedom Mortgage Feb 2021-June 2022

Junior Loan Processor and Scheduling Coordinator

Demonstrated a working knowledge of mortgage laws and regulations, this also included VA guidelines, policies, procedures, and documentation, along with proprietary industry software including Excel, Salesforce, and other industry software.

Analyzed and reviewed credit, income and other documents required to complete the mortgage application. This included collaborating with other departments to ensure that the borrower’s application for refinancing was completed in a timely manner.

Strong communication skills and de-escalation skills allowed me to answer questions borrowers had regarding their loan and ensured the successful scheduling of closing appointments. Also effectively communicated loan details and initial loan figures to borrowers.

Manpower- EviCore Healthcare March 2020-Jan 2021

Customer Service Representative

Handled inbound and outbound calls for major health plan.

Assisted with details of authorizations and assisted with finding cost effective facility options for the members.

Had to demonstrate a working knowledge of HIPAA guidelines and other healthcare policies.

Had to utilize working knowledge of various software including Excel, Salesforce, and other proprietary industry software.

Percepta March 2017-Nov 2017

Customer Service Representative

Handled inbound calls from vehicle owners needing assistance with concerns related to their vehicles.

Had to exhibit an understanding of the policies and procedures of a major vehicle manufacturer and provide stellar customer service.

Had to handle difficult situations with grace and understanding even if the outcome was not desirable to the customer.

Worked with Avaya phone systems for customer contact.

Christian Care Ministry Dec 2016-Feb 2017; Nov 2017-Oct 2019

Member Services Representative

Handled inbound calls from providers needing assistance confirming information for current members of Medi-Share.

Had to exhibit an understanding of the program and the ability to handle difficult situations in a professional manner.

Had to effectively communicate with providers and members alike who were often frustrated and had to provide a prompt and satisfactory resolution via the phone and email.

Adecco- Radial August 2015-Nov 2016, Nov 2019-Feb 2020

Customer Service Representative

Assisted customers over email, click-to-chat and phone this included taking new orders for the customers along with processing claims, returns, discounts, refunds and order adjustments.

Recommended products based on customer needs.

Tracked customer’s orders through various carriers to include Fed-Ex, UPS, and USPS and various other carriers both domestic and internationally.

Used various operating systems to check inventory, customer account information and order information.

Ricoh USA April 2013-August 2015

Aftermarket Specialist II

Worked hand in hand with various account managers and executives to provide stellar customer service for Ricoh’s Top 500 and Global accounts.

Demonstrated a working knowledge of various internal programs designed to assist with fulfilling orders for customers.

Was instrumental in developing a training class for one of Ricoh’s largest accounts, PNC Bank.

Received commendations from managers and customers alike for the outstanding customer service I provided on a consistent basis.

Plantation Resort/ Compass Cove Resort April 2010-Feb 2013

Front desk /Call Center associate/ Reservations

Displayed a working knowledge of Myrtle Beach and the area attractions along with area restaurants and other activities in the area to assist in the selling process.

Handled reservations for Compass Cove and Paradise Resort.

Responsible for working at the front desk which included guest check-ins, housekeeping questions and concerns as well as helping guests with reservations at local restaurants and attractions.

Miscellaneous Call Center and Medical Companies 2000-2010

Provided seasonal call center support to various timeshare establishments. Responsibilities for these positions included taking reservations as well as calling perspective owners to extend offers to tour the facilities.

Supported Target Corporation as a Human Resources Assistant, cashier, and cash office assistant. Assisted with maintaining employee records, organized and distributed benefits-related material to employees, performed various office-related tasks, such as data entry, filing, photocopying. When working in the cash office I was responsible for putting together the daily cash deposits.

Provided nursing assistance to Alzheimer’s patients at Greenbriar Nursing Center, including taking and recording patient vitals, updating patient charts throughout the day/evening, assisting with the distribution of medications, bathing and clothing patients, and various tasks as directed by the RN or nursing supervisor. This position required the Certified Nursing certification which was completed in 2000.

Education

Horry Georgetown Technical College 2005-2006

Completed a semester of medical courses toward certification a Medical Assistant and Billing and Coding certification.

Milford Christian academy- 1999 High school diploma

I maintained a 3.8 GPA while being active in intermural sports, working part time, and being active on the yearbook staff. I also took advanced placement courses. I was also instrumental in developing a curriculum for teaching Health to underclassmen.

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