SAHAR KHATTAB

Email: ad0ae6@r.postjobfree.com

Phone: 310-***-****

Address:*** ********** ****, ***** ******, 90402

QUALIFICATIONS SUMMARY

- Over 20 years of professional experience in management, leadership, and sales within the travel, tourism, and leisure sectors.

- Proficient in identifying and addressing customer needs, ensuring high levels of satisfaction.

- Adept at fostering customer trust, leading to increased referrals and repeat business.

- Detail-oriented and proactive problem solver with a keen eye for prevention.

- Skilled in using Galileo & Worldspan Airlines computer reservation systems.

- Familiar with Microsoft Office Suite, internet applications, basic accounting, cash handling, and freight operations. PROFESSIONAL EXPERIENCE

**Fael Kheir Foundation Non-profit NGO - Cairo, Egypt**

*Assistant Manager* 2015 - 2019

- Assisted in the development and implementation of programs aimed at providing resources and support to underprivileged individuals.

- Managed a team of 3 staff members and volunteers, ensuring efficient operations and high levels of engagement.

- Built and maintained relationships with donors, sponsors, and community partners.

- Oversaw the allocation of funds to ensure maximum impact and transparency.

- Coordinated with local organizations and government agencies to identify areas of need and potential collaboration.

**Albarakah Travel, Tourism & Cargo - Cairo/Sharjah, UAE**

*General Manager* 2002 - 2015

- Developed strategies for enhanced customer satisfaction.

- Managed budgets, operational expenses, and collaborated with departments to boost sales.

- Analyzed sales and service metrics on a daily, weekly, and monthly basis.

- Represented the company at travel and tourism events, meetings, andv seminars.

- Member of Sharjah Travel Agents Association.

**TWA (Now AMERICAN AIRLINES) - Cairo, Egypt**

*Lead Agent* 1982 - 2001

- Oversaw sales of international & domestic travel arrangements, including airfare, hotels, and ground transport.

- Managed a team of 12 in call center and ticket counter operations.

- Updated staff on industry changes and office procedures.

- Assisted clients with international travel requirements, such as visas and passports.

- Honored with TWA's perfect attendance award for eight consecutive years.

**ARAB INTERNATIONAL AIRLINES - Cairo, Egypt**

*Office Supervisor* 1980-1982

- Led recruitment and retention for a new office, overseeing daily sales reports and supporting the travel services department.

**AIR FRANCE AIRLINES - Cairo, Egypt**

*Ticket & Reservation Agent* 1978-1980

- Managed domestic and international travel requests, focusing on efficiency and customer satisfaction.

**CREATIVE & EDUCATION, INC - Mankato, USA**

*Secretary* 1977

- Handled reception, general office tasks, bookkeeping, and tracked company billings and collections. EDUCATION & TRAINING

- Bachelor of Economics and Political Science Cairo University, Egypt 1976

- High School Diploma Lycée Français, Cairo, Egypt 1972 Professional Development Courses:

- Galileo Fares & Ticketing 2002

- Galileo Core System 2002

- Advanced Ticketing Course 1992

- Gearing Up for the Nineties 1990

- Fare Construction Course 1986

- Initial Flight Attending Program 1986

LANGUAGES

- Arabic (Native)

- English (Fluent)

- French (Fluent)

*References available upon request.*

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