LENA CHADWICK

Denton, TX 762**-***-*** **** ad0ae1@r.postjobfree.com

PROFILE SUMMARY

I'm organized and detail-oriented, specialized in member experience and fraud prevention. Challenges fuel my ambition to pursue opportunities offered within fast-paced, quality-critical environments. Proactive, problem solver with a sharp focus on developing and implementing process improvements to drive a positive customer experience and company growth. Exceptional leader with a passion for building and maintaining client relationships. Motivating team supporter through personal example, a positive attitude, and willingness to help in any situation. Honest, reliable, dependable, and take pride in timekeeping and attendance. I carry a work ethic and commitment to regulatory compliance.

CORE COMPETENCIES

●Exceptional customer service skills with strong leadership and entrepreneurial skills

●Highly motivated and passionate, with a solid orientation toward client relationships

●Strategic and creative thinking with strong influencing and decision-making abilities

●Skilled in counseling, problem-solving, and conflict management to ensure smooth workflow

●Strong written and verbal communication skills for documentation and correspondence

●Outstanding interpersonal skills with strong team spirit and great respect for diversity

●Exceptional organization skills with the ability to prioritize and manage multiple tasks

●Solid time management with high precision in delivery in a deadline-driven environment

SKILLS HIGHLIGHTS

Customer Service Excellence Relationship Building & Management

Customer Engagement

Prescriptive, Consultative, & Credible

Business Development

Customer Retention

Strategic Planning & Management

POS Systems

Food Service Background

Mentoring & Coaching Persuasion & Negotiation

Critical Thinking & Decision-Making

Team Leadership Self-motivation & Initiative Supervision & Follow-up

PROFESSIONAL EXPERIENCE

Server/Cashier July 2021 – Jan 2022

Waffle House – Bedford, TX

●Demonstrated a high degree of approachability to guests and showed special recognition of frequent guests.

●Maintained a constant awareness of services, and promotions offered by the Waffle House.

●Performed cashier duties, providing prompt and courteous service to the guest in a professional manner.

●Ensured that the food prepared conforms to specifics of the customer orders and initiates the procedures to fulfill those orders.

●Worked with the kitchen staff in preparing the food in the correct table wares or packaging if for taking out.

●Managed conflict resolution process with respect to staff disagreements or complaints.

Contract Position: Pricing Associate Dec 2020 – Feb 2021

The Flooring and Remodeling Shop – Plano, TX

●Assumed responsibility for pricing and labeling all tiles, carpets, and slabs.

●Respond timely to queries and entered information in the databases.

●Organized a simply modern and neat store layout based upon style and brand.

●Manually created a Microsoft Excel Price List Template for the company's salesman use.

Cocktail Server/Server July 2019 – Feb 2020

Applebee's – Carrollton, TX

●Interacted with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they needed in a timely manner.

●Managed cleaning and clearing of tables and handled multiple tables and tasks in an efficient manner.

●Assisted with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.

●In charge of taking inventory of supplies and ingredients.

●Gained extensive knowledge about food and beverages, such as wine, beer, and cocktails.

Retail Sales Associate Oct 2018 – Feb 2019

Forever 21 – Plano, TX

●Greeted customers in a friendly manner, answered questions, and provided assistance based on each customer's needs & requests.

●Worked on behalf of the customer and company to resolve issues in a fair and equitable manner to enhance customer loyalty.

●Introduced promotions and opportunities to customers, and cross-sell products to increase purchase amounts.

●Operated cash registers, managed financial transactions, and balanced drawers.

●Performed other duties as requested or necessary.

Prior Experience

Multiple Positions – Whataburger – Dallas, TX June 2016 – Aug 2018

EDUCATION

High School Diploma – Plano West Senior High School Aug 2016 – June 2018

CERTIFICATIONS & LICENSES

●TABC Certified

●Bartender License

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