Customer Service Call Center
Resume:
Marissa Smith
Arlington, TX *****
***********@*****.***
Genuine & Proud of my hard work. Team player & overly involved with work! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Agent
ROI Call Center Solutions
Present
Customer Service
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided assistance to clients
Banquet Server
Legends - Arlington, TX
August 2023 to Present
• Set up/Break Down
• Runner
• Customer Service
Hospice Nurse
Private Home & Personal Care - Oklahoma City, OK
November 2022 to Present
• Medication
• change & clean ostomy bag
• bathing, hygiene, hair and teeth care
• cpr/first aid
• keeping patient comfortable
Patient Representative II
Mercy Health - Oklahoma City, OK
September 2021 to Present
Caregiver/Personal Assistant
Homewatch CareGivers - Grapevine, TX
February 2021 to Present
1. I assist patients in daily activities like bathing, showering & maintaining healthy dental care. 2. I have experience in Hoyer lifts & Other Medical Devices (gait belt, walker, wheel chair) 3. I assist in Diaper changes & spoiled linen changes when needed 4. Pediatric & Senior care
5. meal prep
6. walking assistance & prescribed therapies
Receptionist
Freeman Toyota - Hurst, TX
July 2020 to February 2021
Receptionist - customer service - tag printing
• front desk
• Greeted customers warmly and genuinely
• Assisted in signing in/out Employees
• Answered incoming calls, took messages and directed visitors
• Made calls to salesmen
• Helped with all questions and complaints
• Documented other data
• Faxed, copied, and scanned documents
• Sent Customers to the appropriate department
• Kept up-to-date records on BVA
Nanny
personal - Saint Petersburg, FL
February 2019 to December 2019
I nannied two children during the week from 8am to 5pm. I fed, bathed and took care of the children. I taught them in 45 minute activity time everyday.
• full-time caregiver for 2 children
• Responsible caregiver for toddler -aged children
• Provided children with a safe and nurturing home environment
• Planned and implemented children's daily routines
• tutored children using ABC Mouse
• Prepared Sensory meals
• bathed children
Cashier/Customer Service
Tom Thumb/Safeway - Plano, TX
December 2018 to February 2019
• bagging
• guest services
• cash handling
• customer help
Door to Door Sales
QRP Enterprises - Fayetteville, AR
October 2017 to May 2018
1. Door to Door Sales
2. Kirby Vacuum Cleaners
3. Efficient sales
4. proficient sales
Call Center Representative
DSS Research - White Settlement, TX
February 2017 to October 2017
1. Call Center representative
2. outbound calling
3. negotiating with “no”
Cashier/Member
Target - Watauga, TX
October 2016 to December 2016
Helped customers with bagging and shopping
• Welcomed guests
• Assisted with customer inquiries
• Helped customers find what they are looking for
• Handled customer complaints and concerns
• Handled returns and exchanges
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
Education
High school diploma
Byron Nelson HighSchool - Trophy Club, TX, US
August 2011 to August 2015
Skills
• Microsoft Powerpoint
• Toddler Care
• Retail Sales (3 years)
• Hoyer Lift
• Guest Services
• Windows
• Door-to-Door Experience
• Restaurant experience
• Financial services
• Nannying
• Payroll
• Experience with children
• Mentoring
• Cash handling
• Telecommunication
• Senior Care
• Cooking
• Typing
• Microsoft Word
• Home Care
• Cashiering
• Office Management
• Dementia Care
• Personal Assistant Experience
• Pet Sitting
• Food preparation
• Childcare
• Microsoft Office
• Medical Records
• Front Desk
• Time Management
• Dealership Experience (Less than 1 year)
• Microsoft Excel
• Early Childhood Education
• Meal Preparation
• Data Entry
• Special Needs
• Infant Care
• Cleaning Experience
• Babysitting
• Shell Scripting
• Customer service
• Pet care
• Hospital experience
• Caregiving
• Documentation review
• Medical office experience
• Critical care experience
• Travel nursing
• Home health
Certifications and Licenses
First Aid Certification
Contact this candidate