PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

DF DARRELL

FREDERICK

ad0ad7@r.postjobfree.com 716-***-****

Tonawanda, NY 14150

Experienced Management Professional with 6+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, hard working, excellent organizational/communication skills and reliable support specialist. A leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Motivated to contribute team success and understanding.

Team Development

Customer Service Expertise

Staff Management

Scheduling

Employee Training

Customer Service

Understanding

Training Programs

Customer Complaint Resolution

Document management

Training and mentoring

Quality assurance

Team Building

Workflow planning

Business administration

Strategic Planning

Support Manager Walmart - Cheektowaga, NY 12/2016 - 09/2019 Monitored employee and customer interactions to assess quality of service.

Prepared employee schedules for maximum coverage during key hours.

Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.

Assessed personnel performance and implemented incentives and team-building events to boost morale.

Established and updated work schedules to account for changing staff levels and expected workloads.

Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Supervised and guided new employees on Specific job areas and trained and responded quickly to questions, which improved understanding of job responsibilities.

Developed highly-efficient administrative team through ongoing coaching and professional development opportunities. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Customer Service Manager Walmart - 06/2014 - 12/2016 Cheektowaga, NY

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Collaborated with co-manager to improve customer service processes and support structures company-wide.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Completed special projects by using effective decision making, critical thinking and time management skills.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Truck Unloader Walmart - Cheektowaga, NY 05/2013 - 06/2014 Unloaded packages with care and placed in proper staging area. Verified contents of inventory loads against shipping papers. Promoted workplace safety by reporting or mitigating hazards for heavy equipment use.

Unloaded items and goods from trucks into main storage area for transfer to shelves.

Handled packages with care while transporting from truck to loading EDUCATION

dock.

Loaded packages onto pallets and into staging areas as directed. Operated pallet jacks and forklifts to aid in safe transport of heavy items.

Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet.

Sorted and properly arranged items.

Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.

Adhered to company safety protocols and complied with OSHA standards.

Assisted other team members in navigating large loads. Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.

Maintained organized work area by storing equipment safely and properly.

Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.

Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping. Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.

Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.

Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.

Used wireless radio frequency systems and [Type] communication devices to communicate with colleagues.

Operated power jacks, forklifts to maneuver products on to load trailers and trucks.

Bryant And Stratton College, Buffalo, NY

No Degree: Information Technology

Seneca Vocational High School, Buffalo, NY 06/2000 High School Diploma:

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