John J. Calabrese

King of Prussia Pennsylvania **406 856-***-**** Cellular ad0abc@r.postjobfree.com

Professional Summary:

Key Skills:

Accounts Payable / Accounts Receivable Time Management Individual Contributor and Engaged Team Participant Problem Resolution Superior Customer Service Office Management Project Management Microsoft Office Suite

Professional Experience:

Closets By Design Malvern, Pennsylvania

Operations and Customer Service March 2022 – Sept 2023

Responsibilities:

Superior customer service and operations services provided in high volume environment.

Scheduling for designers’ appointments to meet with clients for consultation services.

Responsible for archival client profiles and documentation.

Coordinated services with vendors and ensured processes were compliant.

Adapt Health / Patient Support Specialist Phoenixville, Pennsylvania

September 2019 – Mar 2022 Responsibilities:

Develop and maintain working knowledge of current product and services offered by the company.

Answer all questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.

Process orders, route calls to appropriate resource and follow up on customer calls where necessary.

Review all required documentation to ensure accuracy.

Accurately process, verify, and /or submit documentation and orders.

Complete insurance verification to determine patient’s eligibility, coverage, co-insurance, and deductibles.

Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required.

Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with ins companies.

Responsible for contacting patient when documentation received does not meet payor guidelines to provide updates and offer additional options to facilitate the referral process.

Fulton Bank / Senior Teller Warminster, Pennsylvania

December 2016-August 2019

Responsible for cash transactions, bank vault, exceptional customer service and facilitating appropriate referrals.

Efficient in daily operations, identified opportunities to engage customers with bank products and services. This entailed opening new accounts, debit card services and mortgage rates.

Instrumental in processing, reviewing, and submitting all compliance and financial documentation to appropriate state and government agencies.

AmeriGas Frazer, Pennsylvania

Customer Relations Representative January 2013 – November 2016

Provided superior customer service while resolving issues with the goal of customer satisfaction and retention.

Answered incoming calls and responded to all customer inquiries including pricing, billing, scheduling, documenting complaints and initiating new orders.

Position included daily work within multiple SAP software programs for process.

Initiated contact with vendors in meeting needs of all customers

Researched and reconciled discrepancies in customer accounts.

Worked well independently or as a team player to accomplish tasks.

P. Agnes Builders Philadelphia, Pennsylvania

Independent Contractor September 2008-December 2012

Responsible for the allocation of proper supplies and equipment to reach job site destinations daily.

Responsible for Inventory control and related projects as assigned.

United Financial Services of Woodbury, New Jersey- Calabrese Financial Services II

Operations Manager March 1995- September 2008

Responsible for the daily operations and cash management for a multi-million-dollar small business franchise.

Cash management experience included the quantitative ordering, processing, and accounting for all cash management totaling more than one million per qt’.

Supervised staff (4-6 employees), including schedules, training of all procedures and guidelines on new and existing products and services.

The business development strategy included the building and maintaining of a loyal, consistent, and satisfied customer base.

The marketing strategy of the business included devising a yearly plan for expansion and the ability to utilize the products and services offered to best suit the customer.

The opportunity to interact with corporate headquarters and an array of vendors on a bi-weekly basis was paramount to operational success and increased profitability each year.

Education

Bachelor of Science, Business Administration, Small Business Management, Glassboro

State College, Glassboro, New Jersey (Rowan University).

Technical Skills

Microsoft Office / SAP

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