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Well Being Customer Service

Location:
Maryland City, MD
Salary:
17
Posted:
October 10, 2023

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Resume:

Omarys Velez Sepulveda

**** ********* **., ****** *****, Maryland 20748 787-***-**** ad0abb@r.postjobfree.com

PROFILE

Detail-oriented kinesiology student with expertise in analyzing human body movement and applying healing techniques to address muscle ailments and prevent injuries. Motivated to assist patients in managing, rehabilitating, and preventing movement-related disorders. Proficient in studying exercise effects on bodily functions and enhancing health and performance in various settings. Adept at suggesting and demonstrating proper muscle movements to improve posture and reduce physical strains. Excellent communicator with a deep understanding of biology, chemistry, physics, sociology, and psychology. Seeking to leverage analytical skills and interpersonal abilities to contribute to patient well-being and functional improvement.

EDUCATION

Bachelors of Science, Kinesiology,

University Of Puerto Rico-Mayaguez Campus, Mayaguez PR

Completed Credits: 75SH

High School

Loiza Cordero High School, Yauco PR

Status: Graduated May 2019

EXPERIENCE

Lead Server 02/2023-10/2023 (Full Time)

Vagonea Bar, Guayanilla PR

Duties and Accomplishments:

Managed servers to ensure smooth dining operations daily.

Enhanced the guest experience by recommending and serving food and beverages in alignment with the company's high-quality standards, ensuring a positive dining experience.

Maintained a friendly and attentive demeanor, acting as one of the primary points of contact for guests and delivering exceptional customer service.

Demonstrated sound judgment and proficiency in handling cash, paperwork, and the Point-of-Sale system accurately and efficiently.

Reported all dangerous and improper situations promptly to management.

Assisted with greeting and seating guests as needed.

Lead Server 08/2022-02/2023 (Full Time)

Muelle 21, Guayanilla PR

Duties and Accomplishments:

Assisted in applicant screening and new server training.

Motivated servers to ensure optimal service quality.

Answered guest queries regarding menu selections.

Coordinated with kitchen staff regarding wait times and menu item availability.

Cleared and cleaned tables between lunch and dinner shifts.

Maintained all applicable food sanitation and safety standards.

Assisted with labor budget and cost control preparation.

Server/Bartender 02/2022-08/2022 (Full Time)

Michael Miller Restaurant, Guayanilla PR

Duties and Accomplishments:

Served food and beverages in an efficient, courteous, and professional manner.

Exhibited good manners, proper personal hygiene, a positive attitude, and promptness, demonstrating professionalism and adaptability in a high-volume restaurant setting.

Demonstrated excellent interpersonal skills, effectively handling guest incidents and complaints, and leads by example in maintaining a positive work environment.

Developed a broad base of regular customers due to excellent service.

Server/Bartender 06/2020-11/2020 (Full Time)

Upa Upa Tiki Bar and Restaurant, Guayanilla PR

Duties and Accomplishments:

Prepared drinks according to the establishment's specified recipes, delivering high-quality beverages to customers.

Checked opening inventory and noted any shortages or changes, ensuring readiness for service.

Recorded all sales by ringing exact amounts into the register, maintaining precise transaction records.

Completed Daily Bottle Beer Reconciliation and Liquor Report, meticulously reviewing shortages and overages for management review.

PROFESSIONAL SKILLS AND TRAINING

Bilingual (Spanish/English)

Microsoft Office (Excel, Word, PowerPoint)

Customer Service



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