Kim L. Neely

**** ********* ******, ********* **, 28213 l (H) 704-****-**** l (C) 704-***-**** l Email: ad0aap@r.postjobfree.com SUMMARY

• 18+ years of experience in end to end infrastructure project management through the full lifecycle from initiation and planning to build and testing to risk management to deployment and post-prod.

• Ability to clearly articulate and translate technology concepts, processes and deliverables into business facing documents suitable for senior management consumption.

• Ability to effectively communicate within a multi-disciplined team across multiple locations and time zones, and to interact with demanding business users.

• Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion.

• Strong analytical and problem-solving skills with keen ability to work both as an independent contributor and collaborative team member to ensure on-time, high-quality deliverables.

• A flexible, hardworking individual with a positive attitude; comfortable working in a fast-paced environment with frequent release cycles and rapidly changing priorities.

PROFESSIONAL EXPERIENCE

Wells Fargo Bank, N.A., Charlotte NC 12/2018 to Present Senior Information Security Analyst/Cyber Business Support

• Primary liaison leading the partnership and support for all stakeholders in the Infrastructure and Information Protection domain space and serving as engagement liaison for Business Information Security Officers (BISO).

• Specialize in information gathering, critical analysis, and collaboration to Infrastructure and Information Protection domain and raise awareness of activities with potential impacts to technology and business teams.

• Consult with cross-functional teams to support Infrastructure and Information Protection domain business as usual activities or projects.

• Compile updates on domain strategy, policies or controls, service support requests, metric changes, issue coordination, and draft escalations for Infrastructure and Information Protection domain activities for BISO’s to communicate with their application owners and technology managers.

• Analyze and review reports on persistent privilege access eligibility and remediation efforts for the various Lines of Business.

Wells Fargo Bank, N.A., Charlotte NC (12/2018 to 10/2022}) Senior Technology Business Consultant/Information & Cyber Security

• Managed new infrastructure Information Security build projects from end to end, including appliances and virtual servers

(purchasing, provisioning, builds, decommissioning, racking and stacking, etc.), network setup, storage implementation, core builds, software loading and monitoring.

• Coordinated server builds with several Data Centers across the U.S. and internationally to minimize impact.

• Coordinated a major enterprise Data Center VPN upgrade during the pandemic: managed the VPN capacity upgrade for U.S and international Data Centers for over 70,000 employees and installed over 100 servers to allow employees to work remotely.

• Defined project requirements, deliverables and timeline.

• Created project plans and task plans.

• Engaged directly with line of business and project partners (application teams, product, BA, Dev, Network/System Engineering,

• Facilitated weekly meetings and communicated project status to senior management, business partners, and team members. KForce Professional Staffing, Charlotte, NC (10/2017 to 12/2018) Client Site: Wells Fargo Bank, N.A, Information Security, Charlotte, NC Senior Project Manager/Information & Cyber Security

• Managed new infrastructure Information Security build projects from end to end, including appliances and virtual servers

(purchasing, provisioning, builds, decommissioning, racking and stacking, etc.), network setup, storage implementation, core builds, software loading and monitoring.

• Coordinated server builds with several Data Centers across the U.S. and internationally to minimize impact.

• Defined project requirements, deliverables and timeline.

• Created project plans and task plans.

• Engaged directly with line of business and project partners (application teams, product, BA, Dev, Network/System Engineering,

• Facilitated weekly meetings and communicated project status to senior management, business partners, and team members. Bank of America, Charlotte, NC 12/1996 to 09/2017

Technical Project Manager/Global Wealth Investment Management (6/2003 to 9/2017)

• Managed new infrastructure build projects from end to end, including physical and virtual servers (purchasing, provisioning, builds, decommissioning, racking and stacking, etc.), network setup, storage implementation, core builds, software loading and monitoring.

• Supported a major enterprise Data Center migration: managed the consolidation and migration of 60 servers for GWIM and

• Consumer Banking groups.

• Managed 5 Call Center projects to provision and deliver infrastructure (servers, Cisco Phones, Ports, what else / size of call centers, etc.)

• Defined project requirements, deliverables and timeline.

• Created project plans and WBS (Work Breakdown Structures).

• Managed resources, timelines, and financials ($30K to $1M) through the complete project lifecycle (initiation, planning, requirements, build, testing, deployment, prod) to ensure successful delivery on-time and within budget. Used Clarity and PCMS.

• Engaged directly with line of business and project partners (application teams, product, BA, Dev, Network/System Engineering,

• QA, Prod Support, etc.) and organized project resources.

• Facilitated weekly meetings and communicated project status to senior management, business partners, and team members.

• Managed change requests, and issues through resolution.

• Identified and mitigated project risks (risk planning) to minimize risk impact and successfully achieve the project objectives.

• Acted as a liaison between the business partners and the development team.

• Documented system issues/enhancements for development team.

• Performed Regression testing for system enhancements using UAT and DEV testing tools.

• Provided Helpline Support to the business partners for the non-loan accounting systems of Portfolio Management and Real Estate Banking Group.

• Ensured quality customer service by assisting business partners via telephone in problem resolutions, including root cause analysis, control, documentation, and solution.

• Identified, isolated. researched, resolved various types of issues, and followed up on problem tickets. Client Services Specialist/Real Estate Treasury Services (10/2000 to 6/2001)

• Provided Helpline Support to Real Estate customers.

• Investigated and resolved a variety of non-routine, sometime complex, client inquires and operational problems for assigned

• corporate accounts. Produced accurate and timely information to both internal and external clients. Operations Supervisor I/ Investments Technology (9/1998 to 10/2000)

• Minimized customer impact resulting from major change, growth or operational issues by providing qualified resources necessary

• to reduce response time to backlogs and/or problems. Handled escalated issues for all accounts.

• Assisted all Bank of America branches in resolving any broker account errors. Scheduled, facilitated and attended weekly meetings with associates and management.

Detail Research Associate (12/1996 to 9/1998)

• Provided research and resolved research request from internal areas of NationsBank and other financial institutions, including

• ensuring proper debit or credit adjustments are made to customer’s accounts and proof corrections in a timely manner. EDUCATION

• Bachelor of Science Degree, Computer Science (Minor: Mathematics), University of North Carolina at Charlotte, May 2003

• Active Member, Zeta Phi Beta Sorority Inc. (Service Sorority)

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