Customer Service Representative
Resume:
Antonio Toney
Customer Service Representative
Kansas City, MO 64138
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative II
Spectrum Mobile - Kansas City, MO
July 2019 to Present
Answer questions, tack payments, track orders, troubleshooting,place orders Customer Service Representative
National Flood Services - Overland Park, KS
October 2016 to January 2017
assisted customers, answered questions, follow ups Customer Service Representative
Jcpenney - Lenexa, KS
June 2015 to January 2016
Assisted customers, plac and track orders, solved problems Call Center Customer Service Representative
Kenexa
2008 to 2013
*Coordination and monitor daily workflow including supervision of 1st shift call center employees
*Provide support & Training to call center staff and new associates
*Filing and Computer applications
*Prepare schedules and confirm pick-ups for truck drivers
*Answer Multi-line phone system
*Assist customers with problems and schedule donation pick-ups
*Takes orders by obtaining and verifying information
*Enters orders by transmitting information
*Provides product/service information by answering questions; offering assistance
*Maintains call center database by entering and verifying information; updating contact log
*Improves quality results by recommending changes
*Keeps equipment operational by following established procedures; reporting malfunctions
*Updates job knowledge by participating in educational opportunities
*Enhances organization reputation by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments Cashier
Dollar Tree - Kansas City, KS
June 2008 to November 2008
*Run Cash Register
*Un-pack inventory and stock merchandise
*Assist customers
*Participated in physical inventories
*Greet customers as they arrive at the store and provide them with information about products and/or services
*Respond to customers' complaints and resolve their issues
*Take payment in exchange of items sold
*Bag, box and wrap purchased items
*Identify prices of goods using memory or scanner
*Enter transactions in the cash register and provide customers with the total bill
*Sort and count currency and coins
*Issue receipts and change to customers
*Count money at the end and beginning of each shift
*Process exchanges and refunds
*Ensure that all checkout counters have enough cash
*Process credit card and check payments
*Perform the duties of customer service representative when required
*Assist in stocking shelves, rotating merchandise and marking prices
*Ensure management of daily cash accounts
*Ensure maintenance of check out areas
*Resolve customer complaints in a proactive manner
*Train other staff members to work as cashier
*Maintain knowledge of store inventory and sales activities
*Keep the work area tidy and clean
Call Center Supervisor
Big Brothers & Sisters - Kansas City, MO
2000 to 2007
*Coordination and monitor daily workflow including supervision of 1st shift call center employees
*Provide support & Training to call center staff and new associates
*Filing and Computer applications
*Prepare schedules and confirm pick-ups for truck drivers
*Answer Multi-line phone system
*Assist customers with problems and schedule donation pick-ups
*Takes orders by obtaining and verifying information
*Enters orders by transmitting information
*Provides product/service information by answering questions; offering assistance
*Maintains call center database by entering and verifying information; updating contact log
*Improves quality results by recommending changes
*Keeps equipment operational by following established procedures; reporting malfunctions
*Updates job knowledge by participating in educational opportunities
*Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Cashier
Steinmart-Kansas City - Kansas City, KS
1998 to 1999
*Run Cash Register
*Un-pack inventory and stock merchandise
*Assist customers
*Participated in physical inventories
*Greet customers as they arrive at the store and provide them with information about products and/or services
*Respond to customers' complaints and resolve their issues
*Take payment in exchange of items sold
*Bag, box and wrap purchased items
*Identify prices of goods using memory or scanner
*Enter transactions in the cash register and provide customers with the total bill
*Sort and count currency and coins
*Issue receipts and change to customers
*Count money at the end and beginning of each shift
*Process exchanges and refunds
*Ensure that all checkout counters have enough cash
*Process credit card and check payments
*Perform the duties of customer service representative when required
*Assist in stocking shelves, rotating merchandise and marking prices
*Ensure management of daily cash accounts
*Ensure maintenance of check out areas
*Resolve customer complaints in a proactive manner
*Train other staff members to work as cashier
*Maintain knowledge of store inventory and sales activities
*Keep the work area tidy and clean
Customer Service Representative
AT&T-Kansas City - Kansas City - Kansas City, KS
1996 to 1998
*Sale of products and services to AT&T customers
*Confirm product orders for products and services
*Assist customers in solving product-related concerns
*Support corporate sale representatives
*Resolve customer complaints via phone, email, mail, or social media
*Use telephones to reach out to customers and verify account information
*Greet customers warmly and ascertain problem or reason for calling
*Cancel or upgrade accounts
*Assist with placement of orders, refunds, or exchanges
*Advise on company information
*Take payment information and other pertinent information such as addresses and phone numbers
*Place or cancel orders
*Answer questions about warranties or terms of sale
*Act as the company gatekeeper
*Suggest solutions when a product malfunctions
*Handle product recalls
*Attempt to persuade customer to reconsider cancellation
*Inform customer of deals and promotions
*Sell products and services
*Utilize computer technology to handle high call volumes
*Work with customer service manager to ensure proper customer service is being delivered
*Close out or open call records
*Compile reports on overall customer satisfaction
*Read from scripts
*Handle changes in policies or renewals
Education
High school or equivalent
Wyandotte high School Kansas City - Kansas City, KS Skills
• CSR
• Customer Care
• Customer Service
• Call Center
• Customer Support
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