Technical Support Data Entry
Resume:
Marianne Cheek
Houston, TX *****
ad0aa0@r.postjobfree.com
Objective: Seeking a growth-oriented company that possesses a position that will allow me the opportunity to utilize intelligence, hard work, dedication and experience as a solid foundation for future career advancements.
Organized and goal-oriented with more than 5 years experience in management positions that possess a strong customer focus.
Work Experience
Customer Account Executive/ Technical Support
Comcast
August 2013 to December 2022
Duties include answering multi-line phones, assisting with billing issues, researching and servicing problems, verifying and correcting accounts, maintaining clients records, scheduling and updating dispatch, technical support for high speed internet, modems, routers and computers, and cable boxes, working independently on projects as they arise
Store Manager
Ace Cash Express
May 2005 to August 2012
Duties include opening and closing store in a timely manner, tracking office expenses and creating monthly budgets for senior VP, processing auto and payday loans, insurance sales, account payable, accounts receivable, bookkeeping,accounting for all monies in and out safe, verifying bank deposits, security duties, training new employees, developing and implementing new ways of increasing revenue, cashiering, billing and payment processing, producing customer retention, collections, ordering inventory and clerical tasks including filing, typing, faxing, and data entry. Customer Service Rep
City of Houston
August 2008 to June 2009
Duties included resolving customer complaints, analyzing and researching customer issues, data entry, dispatching inspectors for hvac, electrical, and plumbing, balancing monies on a daily basis, faxing, and filing.
Assistant Service Manager/Bookkeeper
HEB
August 2003 to March 2005
Duties included supervising 10 to 15 people on a daily basis, coordinating lunches and breaks, overseeing departmental operations, resolving complex issues with customers as they arise, initiating new ways to increase employees IPM’s,bookkeeping, and responding to over 50 calls per day from customers with diverse needs.
Service Associate
Sears Portrait Studio
January 2002 to May 2003
Duties included marketing new ideas and products to a diverse range of clients, taking photogenic pictures of clients ranging from 6 months to adulthood, creating interpersonal relationships with customers in order to establish a friendly atmosphere, increasing the store overall profitability. Duties included filing, typing, faxing, researching, and answering multi-line phones. Education
Office Assistant
Baylor College of Medicine (Internship)
June 2001 to August 2001
BA in Business Management
Education Texas Southern University
Diploma
Jack Yates High School
Skills
• Excellent communication and presentation skills, strong skills in time management including prioritizing tasks and meeting deadlines; highly flexible and adaptable to changing situations; superior
qualifications in public relations and customer commitment.
Contact this candidate