Lauren O'Grady

Looking for company wanting to invest in me as much as I them.

Concord, CA

ad0a9p@r.postjobfree.com

+1-925-***-****

Looking for company that wants to be as invested in me as I am with them. Looking for position that will allow me to learn and grow with it and prove just how much of an asset I can be to the team. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Substitute Teacher

MDUSD & Swing Education - San Francisco Bay Area, CA February 2022 to Present

• Completed long term physical education assignment remainder of 21-22 school year which consisted of grades 6 to 12

• Roles have included AP courses, grades K-12, lunch/recess supervision, office administrator, as well as 1x1 sped aide

• Received star sub ranking online having been a preferred teacher by administrators and students Disaster Relief Specialist (Remote)

FEMA - Pleasant Hill, CA

August 2020 to December 2020

• Performed registration intake, reviewed survivor claim for eligibility for housing assistance and property/personal property damage reimbursement

• Assisted with helpline available to survivors to call with any claim related questions

• Responsible for identity verification, checking critical data is current and accurately updating file with new essential information

Manager

Mijita Cocina Restaurant - San Francisco, CA

June 2019 to January 2020

• As Manager, assisted owner, world renowned chef Traci Des Jardins, directing all areas of daily operations of the restaurant and team

• Responsible for recruiting, hiring, coaching/training, retention, performance reviews, merit awards, disciplinary actions, team management, and terminations

• Ensured compliance of all State and Federal employment IWC regulations and compliance standards including OSHA

• Financial accountability for P&L, payroll, labor costs, cost of goods sold/pricing,cash control procedures and monthly budgets meeting quarterly goals set by owner

• Executed all product preparation plans, food orders, supply orders and monthly inventory assessments

• Provided oversight and handled all set-up and dining stations, restaurant presentation, and monitored cleanliness, and hygiene of both FOH and BOH service areas. General Manager

Village Pizza Restaurant - Orinda, CA

July 2018 to March 2019

-Hired, trained, and scheduled employees

-Met with vendors and handled billing

-Facilitated strong relationships between accounts and company

-Took active role in community with emphasis on networking and promoting restaurant Disaster Relief Supervisor

FEMA - Denton, TX

August 2017 to January 2018

• Assisted applicants to determine applicant needs, and provided instructions and referrals to appropriate disaster programs

• Trained agents in following proper initial disaster assistance registration procedures

• IHP/IA/Call Center Support role, provided information and specifications about various programs including Housing Assistance, Other Needs Assistance, and other state and federal programs to applicants.

Property Manager

Penn Properties, East Bay, Ca

March 2012 to June 2017

-Coordinated repairs and contractor payments

-Performed new renter screenings and pre and post rental house inspections

-Oversaw advertising of available units for rent

-Collected/processed tenants monthly rent payments Account Manager

Travelers Insurance - Walnut Creek, CA

April 2010 to February 2012

-Managed up to 95 claims for Workers' Compensation Investigative Claim Unit optimizing ability to prioritize, multi-task, and problem solve daily to meet all deadlines and ensure customer satisfaction

-Conducted initial investigation, assessed medical/legal records, issued payments for claimants, litigation, and medical purposes, as well as determined whether claim to be accepted or denied

-Completed mandatory 160 hours of online, classroom, and hands on claim management courses Education

Bachelor of Arts in Sociology

University of California-Santa Barbara - Goleta, CA January 2005 to December 2007

Some college in Criminal Justice

San Diego State University - San Diego, CA

August 2003 to December 2004

Skills

• Scheduling

• Microsoft Word

• Inventory Management

• Payroll

• Training & Development

• Ctuit

• Team Building

• Workers' Compensation

• Profit & Loss

• Management

• Restaurant Management

• Case management

• Team Management

• Leadership

• Supervising experience

• Restaurant experience

• Physical Education

• Teaching

• Account Management

• Communication skills

Certifications and Licenses

Food Handler

January 2018 to January 2022

Food Handler Certification

Sexual Harassment Training and Prevention Certificate September 2022 to September 2024

Assessments

Attention to detail — Proficient

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Restaurant manager — Proficient

July 2022

Managing restaurant staff and meeting customer expectations Full results: Proficient

Sales skills — Proficient

January 2023

Influencing and negotiating with customers

Full results: Proficient

Delivery driver — Proficient

November 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Case management & social work — Proficient

February 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Work style: Reliability — Proficient

November 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Case management & social work — Proficient

October 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Written communication — Proficient

January 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Restaurant manager — Proficient

January 2023

Managing restaurant staff and meeting customer expectations Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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