Customer Service Warehouse Associate
Resume:
Richard D. Smith
South Bend,IN 46628
*******@*****.***
Education
• Customer Service Skills Metropolitan Community College. Omaha, NE
• Management Development Management Success Inc. Glendale, CA
• Automotive Technology Citrus College. Covina, CA
• Machine Shop Technology Boeing Airplane Co. Wichita, KS Professional Skills
• Skilled in management.
• Business owner and manager.
• Experienced in disassembly, inspection and assembly of various components
• Exceptional customer relation skills and communication.
• Fully understand the importance of customer complaint issues and the necessity of developing corrective action for reconciliation.
• Understand the necessity of achieving customer satisfaction.
• Experienced in machine shop practices and machine set up and operation. Employment History
Warehouse Associate
04/14/2018 Thru 04/30/2021 Nuts and Bolts Omaha,Ne.
• Pull inventory to fill order work sheets.
• Verify part and quantity.
• Package order for shipping.
• Apply labels.
• Inventory warehouse.
• Perform quality control on production line.
• Lead assembly crew
Overnight Fresh Meat and Produce Associate
05/2016 Thru 01/2017 Walmart Neighborhood Market LaVista,NE.
• Keep meat and produce clean and presentable.
• Clean bins and shelves.
• Remove spoiled foods and dispose.
• Restock as needed.
• Remove out of date products.
• Price inventory items and mark down sale items.
Customer Service / Warehouse Associate
06/2012 Thru 04/2016 Skarda Equipment Omaha,NE.
• Worked in customer service.
• Interacted with customers and outside salesmen to fill orders.
• Created sales orders for customers and routed shipping.
• Resolved customer issues with accounts, shipping or quality.
• Assembled various in house products and prepared assemblies for shipping
• Worked in warehouse to ship customer orders .
• Received inventory shipments and restocked as needed. Richard D. Smith Page 2
Outside sales / Machine Shop
10/2005 Thru 05/2011 Certified Transmission Inc. Omaha,NE.
• In charge of Internet Sales and assisted with wholesale sales.
• Created customer sales order with correct vehicle information.
• Arranged delivery and payment of products.
• Worked in Machine Shop in multiple positions.
• Refurbished various used components for reuse.
• Resurfaced transmission components to properly fit.
• Inspected parts and assembled transmission components. Auto Mechanic / Service Writer
10/2004 Thru 09/2005 Northwest Auto Care. Omaha,NE.
• Dealt with customers to determine repair requests.
• Scheduled shop work flow.
• Prepared estimates and interacted with customers for authorization.
• Ordered necessary parts and scheduled completion times.
• Diagnose and Repair vehicles.
Auto Mechanic
05/2003 Thru 09/2004 Ralston Automotive Ralston,NE.
• Diagnose vehicle problems and repair as required.
• Diagnose and repair engine performance complaints.
• Repaired or replaced inoperable or broken parts and components. Business Owner
11/1994 Thru 05/2003 Maple Street Sinclair. Omaha,NE.
• Owned the business and managed all operations.
• Dealt with customers concerning repairs.
• Created estimates and ordered parts and supplies.
• Scheduled work flow.
• Delegated work load to employees.
• Repaired vehicles.
• Reconciled daily accounting.
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