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Customer Service Human Resources

Location:
West Palm Beach, FL
Posted:
October 11, 2023

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Resume:

Carolina Orellana

*** ** ***. ***** *****

302-***-****

ad0a7h@r.postjobfree.com

OBJECTIVE

Ambitious, creative and energetic attitude

PROFESSIONAL EXPERIENCE

SUNSET HARBOR – Bartender - Server (East Hamptons, New York)

* Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.

* Interact with customers, take orders and serve snacks and drinks.

* Mix ingredients to prepare cocktails.

* Assess customers' needs and preferences and make recommendations.

PARK TERRANCE HOTEL - Bartender (New York)

* Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company

specifications for guests at the bar.

* Helping guests be aware of and choose menu items, taking orders and making guests feel taken

care of during their visit

* Keeping the bar stocked and clean while always providing friendly and attentive service

EDWARD’S - Server / Bartender ( New York)

* Present menu and provide detailed information when asked (e.g. about portions, ingredients or

potential food allergies)

* Prepare tables by setting up linens, silverware and glasses

* Follow all relevant health department regulations

* Provide excellent customer service to guests

* Prepare and serve cocktails.

JG MELON Hostess/Server (New YORK)

• Providing excellent customer service to ensure satisfaction

• Taking customer orders and delivering food and beverages in a timely fashion

• Making menu recommendations, answering questions and sharing additional

Information.

LA PULPERIA - Server/Bartender (New York)

• Present menu and provide detailed information when asked (e.g. about portions,

ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Check customers’ IDs to ensure they meet minimum age requirements for consumption

of alcoholic beverages

HIGLIGHTS OF QUALIFICATION

• Demonstrated ability to anticipate and address guests’ service needs and thank guests with

genuine pleasure

• Substantial knowledge of common menus of bars, restaurant and room service

• Well-versed in greeting guests and answering telephones in a suitable manner

• Hands-on experience in assigning work tasks and organizing activities of dining room workers to

make sure timely and organized service for patrons

• Proven ability to adjust complaints of patrons and guests

• Competent at making sure that all guest supplies are filled

• Committed to provide exemplary guest and hospitality service

• Known to work calmly and efficiently in fast-paced and busy environments

• Effective team-player with a special focus on achieving employer goals

LANGUAGE

· Fluent Spanish

· Fluent English

EDUCATION

2010-2015 Universidad Tecnológica Equinoccial Human Resources degree

2018 Certificate “Bartender drink recipes and preparation”

New York Bartender School

2019 Esthetician Licensed New York



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