Mary Gorman... VERSATILE, ENGAGING LEADERSHIP THAT DRIVES REVENUE AND MARKET GROWTH

704-***-**** • Charlotte, NC • ad0a7a@r.postjobfree.com • www.linkedin.com/in/mary-gorman-clt

Senior Sales and Operations Director who drives corporate performance leveraging broad experience across sales, marketing, distribution, account growth, production, and quality assurance in diverse industry sectors. Guides stakeholders through strategic roadmaps and value chain planning to facilitate sustainable market expansion. Proactive in transforming company brands, conducting performance audits, providing technical support, and pursuing new revenue sources. Highly collaborative and communicative leader managing top talent at all levels in maximizing engagement and achieving corporate vision. Selected Achievements:

Turnaround and Transformation: Led change management at CIMTEC for underperforming manufacturing services division with multiyear business plans and new revenue streams across the US and Canada, growing revenue by 75% and reducing staff turnover to less than 4%.

Long-Term Strategies: Developed, delivered, and executed three-year growth plan for brand expansion to $100M at CIMTEC that focused on acquisitions, ecommerce, and standardization of key operational functions,

Business Consolidation: Combined operations from two competing entities and created new business model with best practices, increasing EBITDA from 6% to 11% and winning the elite "President's Award" two years in a row.

Startup Operations: Created, designed, and launched new print/online publication, At Home Magazine, from scratch with 100+ advertisers to showcase geographically diverse listed real estate properties; later positioned the company for profitable sale to national publication.

Determined • Honest • High Energy • Empathetic • Adaptable • Communicator • Collaborator

Core Skills that Drive Results

Strategic Direction

P&L Budgeting

Solution Selling

Continuous Improvement

Project Delivery

Market Analytics

Vision Execution

Strategic Alliances

Mentoring Coaching

Process Innovation

Organizational Development

Subject Matter Expert

Program Implementation

Democratic Leadership

New Market Entry

KPI Dashboards

New Business Development

Brand Positioning

Experience Driving Operational Transformation, Supporting

Market Expansion, and Delivering Unique Enterprise Solutions

CIMTEC, Charlotte, NC 2014 – 2023

DIVISION MANAGER – QUALITROL, 2020 – 2023

Promoted to take over all operations for this unit, increase revenue with new three-year strategic plan, and expand repair capabilities. Oversaw five cross-discipline managers and 28 employees in managing all aspects of P&L, budgets, sales, strategic planning, technical support, production planning, warehousing, and equipment repair for this $32M provider of industrial automation products and solutions. Delivered onsite emergency services and support programs for manufacturing facilities and key federal entities.

Profitably increased revenue from $4M to $7M, or 75%, during tenure at this position; also introduced bold new business model and pricing structure that added $3M within targeted categories.

Specially chosen after Qualitrol acquisition to guide growth plan from $7M to $100M with plan approval and execution begun in 12/2022.

Personally evaluated and contacted 15 potential acquisitions with similar technologies and services aligned with CIMTEC brand expansion project.

Closely partnered with the Leadership Team in developing and applying customized strategies to enter new market segments, such as robotics, drives, and onsite emergency service and preventative maintenance programs.

SALES MARKETING MANAGER, 2017 – 2020

Transferred to revamp this group to enhance sales efforts by streamlining various administrative tasks and adding new technology that enhanced overall business performance. Coordinated one business development manager, one senior support technician, and 14 account executives in driving inside sales and technical support teams. Tracked and reported on monthly, quarterly, and annual KPIs.

Surpassed revenue targets by 188% each year and cut marketing costs by 40% with no loss of market share.

Organized and administered digital marketing and social media campaigns, along with leading-edge ecommerce platform, to generate qualified leads and expand online sales by 132%.

Trained employees on EOS Model System to facilitate strategic planning and visioning to promote staff career development and overall engagement.

PRODUCTION MANAGER, 2014 – 2017

Hired to direct the technical team in creating better processes for monitoring production activity and providing more diverse line of repair capabilities. Directed one shipping/receiving supervisor, one repair coordinator, and 14 electrical technicians in handling all manufacturing operations, distribution, product support, safety compliance, and quality document management platform.

Succeeded in improving production levels by 22% YOY through better processes and cost controls, while exceeding revenue target by $1.2M over forecast.

Implemented new integrated operational system that tracked and measured all production functions and adapted operating efficiencies.

The Charlotte Observer, Charlotte, NC 2012 – 2014

PRODUCT MANAGER

Recruited to help in transitioning and launching the newly acquired At Home Magazine as new weekly real estate special edition. Supervised 18 professionals in designing, producing, and distributing unique digital product. Personally negotiated all new customer contracts and instituted pricing structures as needed.

Negotiated new contracts with existing client base and achieved 95% retention.

Surpassed first-year revenue target by 130%; also assisted all team members in handling new contracts.

At Home Magazine, Charlotte, NC 2007 – 2014

BUSINESS OWNER FOUNDER

Started this business from scratch to better showcase top listings for regional real estate entities and increase sales. Managed three staff in producing and distributing this print/digital residential real estate magazine with $1.7M in yearly revenue in the Charlotte Metro area and surrounding counties.

Prospected for and secured 100+ customers during tenure, while achieving fiscal goal and distribution goals in first year.

Positioned this publication for profitable acquisition by The Charlotte Observer in 2012; retained to train sales and technical teams to continue successful operations under new ownership.

PriMedia, Inc, Charlotte, NC 2005 – 2007

PUBLISHER

Hired to lead the newly merged sales and production teams to drive new revenue for the Charlotte, NC division. Formed and led 18-person team in handling all production, sales, advertising, and account relations for this $2.7M publication – Charlotte New Home Construction.

Recipient of the prestigious “President’s Award” for most profitable out of 32 US publications and exceeding annual revenue targets for each year at this position.

EARLIER EXPERIENCE:

Time Warner, Charlotte, NC

NATIONAL SALES MANAGER – ESPN REGIONAL ACCOUNT EXECUTIVE

Initially hired to grow territory accounts and expanded to selling DMA advertising to 12 US regions.

Education

BA – Mass Communications and Media Studies, State University of New York, Plattsburgh, NY

AA – Journalism, State University of New York – College of Agriculture and Technology, Morrisville, NY

Professional Training and Community Activities

Certified Change Management Expert (CCME); Epicor P21 Distribution Trainer; courses in Miller Heiman Strategic Selling, IMPACT Sales, Dale Carnegie, and Employment Association Management Skills.

Proficient in Epicor P21, MS Office Suite, MS Dynamics 365, MS Publisher, MS Teams, MS Project, QuickBooks,

Adobe Creative Suite, Google Sheets, Wryke, Asana, SmartSheet, Salesforce, Hubspot, ClickDimensions,

Basecamp, Webex, Zoom, Skype, and others.

Regular Volunteer, Special Olympics, Urban Ministries, and NC State Board of Elections.

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