Chelsea Spies

Customer Service Representative

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1-509-***-****

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ad0a6w@r.postjobfree.com

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Clayton, Washington 99110

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CAREER OBJECTIVE

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

EXPERIENCE

BOOKKEEPER/ CUSTOMER SERVICE, Clayton, Wa

Get A Grip Buckin Bulls, March 2014-February 2023

Processed and issued employee paychecks and statements of earnings and deductions.

Re-organized current filing systems to allow for periodic purging of unnecessary files.

Maintained general ledger accounts in alignment with best practices.

Maintained and updated chart of accounts, petty cash and month-end closing.

Assisted in resolving payroll discrepancies by collecting and analyzing information.

Monitored cash flow and budget adherence to support profitability.

Reviewed invoices and payments for accuracy before processing.

Prepared and processed payroll information.

Matched order forms with invoices and recorded necessary information.

Prepared purchase orders and expense reports.

Reconciled and noted and reported discrepancies found in records.

Performed personal bookkeeping services.

Answered main phone line for business and booking for events and activities.

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ASSISTANT MANAGER, Dayton, Wa

Graycyn Farms, April 2009-September 2013

Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

Helped oversee the daily operations of the store, managing staff and inventory.

Communicated with clients to address questions, concerns and needs and provide quality customer service.

Implemented comprehensive business procedures to promote compliance with industry standards and rules.

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CUSTOMER SERVICE REPRESENTATIVE, Spokane, Wa

AT&T, April 2006-June 2007

EDUCATION

ASSOCIATE IN ARTS (A.A.), Walla Walla, WASHINGTON Walla walla community college, June 2005

SKILLS

Effective Workflow Management

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Exceptional Telephone Etiquette

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Client Relations and Retention

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Time Management

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Customer Service

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Conflict Resolution Techniques

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Work Prioritization

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High Customer Service Standards Adherence

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Customer Relations

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Verbal and Written Communication

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Issue Resolution

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Addressed customers courteously using suitable methods and problem-solving skills.

Followed up with customers regarding product functionality and overall satisfaction.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Met daily customer service quotas with a focus on quality.

Updated and maintained database with accurate customer information and timely data entry.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Developed strong customer relationships and loyalty through effective communication.

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

Responded to telephone inquiries and complaints following standard operating procedures.

Utilized automated systems to log and retrieve call information.

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