David Blosser

**** ************ ******, ***. **, Denver, CO 80203

Summary:

Senior Sales and Customer Service Agent

Over 8 years of Sales and Customer Service experience.

Professional Experience:

Sales and Customer Service Agent for TruGreen 01/09/2023 – 09/20/2023

WFH Employee – Avg. Hours per Week: 40

Key Accomplishments:

Initially Trained to Receive and Process Inbound Sales Calls and Sales Orders

Trained and Functioned as a TruGreen Customer Service Agent

Customer Service Agent for Einstein Bagels, Netflix and Levi’s Strauss 12/05/2019 – 08/12/2022

Employee at 24-7 Intouch, Aurora, CO - Avg. Hours per Week: 45

Worked on 3 different Campaigns:

Levi’s Strauss and Docker’s (08/2021 – 08/2022)

Key Accomplishments:

Assisted Customers calling in with placing their Online Phone Order(s) for Items available in the Levi’s & Docker’s Online Catalog.

Answered questions that the Customer had regarding Style, Availability, Style No. Determination via Clothing Tag examination, Color, Composition and Sizes available.

Documented every incoming Call. This documentation included the Customer’s Issue/Question and what Solution had been offered and/or applied to solve the Customers Issue and/or answer the Customer’s Question(s).

Salesforce was used to store and retrieve the Customer’s basic information.

Netflix Campaign (08/2020 – 07/2021)

Key Accomplishments:

Assisted Customers ini Diagnosing any issues they might have in regards to their Netflix Service, including any WiFi and/or Router

Signal Connection Issues. Also assisted in helping the Customers

Set-up their Netfilx Profiles and showed them how to also set-up any

Parental Controls that wanted to implement. Also assisted in Resetting their Password, if they forgot their Password and/or needed to Reset it.

Einstein Bagels Campaign (12/2019 – 07/2020)

Key Accomplishments:

Assisted Customer’s in Placing Large and sometimes Complex Delivery Orders.

Orders placed were often set-up for multiple Delivery locations.

Answered the Customer’s questions about particular Menu Item(s)

Order was finalized and placed after entry of the Customer Credit Card Info.

Customer information was stored and accessed via the Salesforce Application.

Outbound CallAgent 07/05/2019 – 11/30/2019

Employee at Signia Marketing, Westminster, CO - Avg. Hours per Week: 40

Performed Outbound Calls to obtain Customer Feedback on existing Social and Political Issues. Would try to determine their favored Political Candidate and what Beliefs and Reasons were behind their planning to Vote for a particular Candidate.

Customer Service Agent for Virgin America Airlines 09/26/2017 – 06/27/2019

Employee at 24-7 Intouch, Aurora, CO - Avg. Hours per Week: 50

Performing Flight Reservation Services for Virgin America Airlines. Handled a wide variety of Guest Services, including placing new Flight Reservations (via Sabre System), changing existing Flight Reservations, putting Special Service Requests on the Guest's Flight Itinerary and answering a wide variety of questions asked by the Flight Passenger(s). Also rescheduled Cancelled and Delayed Flights due to bad weather situations for the Guests.

Key Accomplishments:

Assisted over 300 Flight Guests and Passengers every week with a wide variety of Flight Scheduling Questions/Requests and Flight Passenger(s) Special Needs.

Heavy usage of Sabre and Salesforce CRM Systems while at 24-7 Intouch.

Charter Outbound/Inbound Sales Agent/ Verifier – Market Link 07/29/2017 – 09/20/2017

Employee at Market Link, Wheatridge, CO - Avg. Hours per Week: 50

Performed Sales Verification Services (Sales Verifier) for Agent placed Charter Sales. This was the final Step in the Sales Process.

Collected the Customer's Credit Card Payment information and reviewed all Installation Details to make sure everything was in Order for the Customers Upcoming Installation.

Performing Outbound and Inbound Sales Calls for Charter Residential Services, which includes Charter’s Cable TV, Internet and Phone Services. Also Selling Charter’s new Streaming services as well as assisting Customers with their Customer Service Questions and Issues.

Key Accomplishments:

Making an average of 20 Sales Per Week.

Sales Verifier – 50% of time

Additional experience gained in using the Salesforce CRM.

Charter Outbound/Inbound Sales Agent – Emperion Mkt. 03/05/2014 – 07/22/2017

Employee at Emperion Marketing, Aurora, CO - Avg. Hours per Week: 50

Performing Outbound and Handling Inbound Sales Calls for Charter Residential Services, which includes Charter’s Cable TV, Internet and Phone Services. Also Selling Charter’s new Streaming services as well as assisting Customers with their Customer Service Questions and Issues.

Key Accomplishments:

Making an average of 25 Sales Per Week.

Trained in the use of Salesforce CRM and heavily used it to track Customer Orders.

Education:

Bachelor of Science, Electronics Engineering Technology (BSEE), Minor in Management, Metropolitan State University of Denver.

Technical Skills:

Hardware: PCs, MACs, Tape Drives

Operating Systems: UNIX, Sun Solaris, AIX, HP-UX, DEC VMS, MS DOS, Windows, NT, Mac Tiger

Business Tools: MS Project, MS Office (Word, Access, PowerPoint, Excel, Outlook), MS FrontPage, GroupWise, Remedy

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