Data Entry Customer Service and Phlebotomist
Resume:
Springhill, LA *****
************@*****.***
SUMMARY
Newly Certified Phlebotomist with
extensive training and hands-on
experience in venipuncture,
capillary puncture and special
collection techniques. Quick to
build rapport with patients and
successful at reducing patients'
anxiety or discomfort.
SKILLS
• Medical Records Review
• Venipuncture
• Health Education
• Data Entry
• Blood Collection
• Specimen Preparation
• Paperwork Processing
• HIPAA
• Patient Care
• Problem-Solving Skills
• Supporting Pharmacy Operations
• Multi-Line Phone System
• Cash Handling
• Patient Scheduling
• Electronic Recordkeeping
• Office Management
• Administrative Support
• EHR Software
• Flexible Schedule
• Problem-Solving
• Customer Service
Jakeena West
EXPERIENCE
October 2022 - February 2023
Phlebotomy Intern Springhill Post Acute & Memory Care Springhill, LA
September 2022 - January 2023
Unit Clerk Ouachita Valley Medical Center Camden, AR
• Performed venipuncture and capillary punctures on patients of all ages. Maintained accurate records of patient test results in accordance with laboratory policies and procedures.
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• Prepared specimens for transport to the laboratory for analysis. Assisted other medical personnel in preparing patients for testing, including taking vital signs and collecting urine samples.
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Provided phlebotomy services according to established standards and practices.
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Ensured compliance with safety protocols and infection control guidelines when performing blood draws.
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Maintained a clean and organized work area, adhering to proper sanitation procedures at all times.
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Conducted quality assurance tests on equipment used during blood draws to ensure accuracy of results.
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Observed strict adherence to HIPAA regulations when handling patient information.
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Performed various clerical duties such as filing documents in the appropriate folders, updating databases, and printing labels for specimen tubes.
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Processed specimens using automated equipment following standard operating procedures.
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• Ordered office supplies, equipment, and other materials as needed. Scheduled appointments for patients and coordinated transportation services when necessary.
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Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
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Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
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Prepared discharge summaries following completion of a patient's stay in the facility.
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Reviewed medical records for completeness prior to release or transfer of files.
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Acted as liaison between patients and family members and healthcare providers.
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• Assisted in the preparation of patient charts and medical records. Greeted patients, answered phone calls, and provided general information to visitors.
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• Performed data entry into an electronic health record system.
• Maintained confidentiality of all patient information. Provided support to physicians and nursing staff with administrative tasks.
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• Critical Thinking
• Collaboration and Teamwork
Documentation and
Recordkeeping
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• Detail-Oriented
• Active listening
• Time Management
• Proficient in using CRM software
• Computer Proficiency
Excellent Verbal and Written
Communication
•
• Organizational
• Self-Motivated
August 2020 - December 2022
Remote Healthcare Customer Service Representative CVS Pharmacy
Orlando, FL
August 2018 - May 2022
Cashier Save A Lot Magnolia, AR
• Organized and maintained filing systems for patient records. Scheduled appointments for patients using the electronic health records system.
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Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
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Collected payments from patients and entered them into the billing system accurately.
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Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
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Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
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Maintained client confidentiality according to HIPAA regulations at all times.
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Updated patient files in accordance with company policy and procedure guidelines.
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Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
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Verified patient demographic information in order to ensure accuracy of data entry.
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Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
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Generated monthly performance metrics reports based on customer feedback survey results.
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Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
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Managed customer inquiries through telephone, email and social media interfaces.
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Greeted customers and answered any questions they had about the store's products and services.
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Verified that customers were of legal age to purchase alcohol or tobacco products.
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Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
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Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
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• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Balanced daily transactions on a computerized point-of-sale system. Conducted price checks for special orders or discounts as requested by customers.
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Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
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EDUCATION AND TRAINING
February 2023
Phlebotomy Technician
South-West Medical Center, Prescott, AR
August 2020
High School Diploma
Penn Foster High, Scranton, PA
REFERENCES
• Available upon request
CERTIFICATIONS
• Certified Phlebotomy Technician (CPT) Completion ( February 2023)
Contact this candidate