Gabrél Yarbough

Springfield, IL *****

ad0a69@r.postjobfree.com

+1-217-***-****

Hard working professional. Looking to relocate to California. Authorized to work in the US for any employer

Work Experience

General Manager

CHRONISTER OIL COMPANY - Springfield, IL

January 2023 to Present

• Goal-setting responsibilities. Managers are responsible for setting goals that align with organizational objectives. ...

• Training and development. ...

• Administrative tasks. ...

• Team and individual organization. ...

• Leadership.

• Communication. ...

• Time management.

• Reliability.

• Developed strong relations with customers and vendors on behalf of the organization

• Determined staffing and scheduling requirements

• Trained and mentored all staff

• Tracked sales performance

Team Lead

Walmart - Springfield, IL

October 2021 to September 2023

As the Deli/Bakery team lead, I overseed customer service operations of the deli/bakery and supervised 10-12 associates. I was responsible for full- and self-service deli/bakery displays, prepared duties to be completed daily, ordered product needed, scheduling, and customer service. I am also responsible for completing inventory and helping in any departments on the grocery side that may need a team leads assistance.

Caregiver

Home Instead - Springfield, IL

September 2022 to February 2023

I provided Client companionship, cleaned home, cooked meals, assist with bathing, assist with changing depends, stand by assistance to ensure client is safe while walking, and hand over hand medication assistance.

Claims Representative

Health Care Service Corporation- Blue Cross Blue Shield of IL - Springfield, IL August 2020 to February 2022

HCSC is dedicated to expanding access to high-quality, cost-effective health care and equipping members with information and tools to make the best health care decisions for themselves and their families. As a claims representative I am responsible for providing accurate and timely customer service and claims processing to providers. My position requirements are to meet and maintain departmental standards for timeliness and accuracy. Providing aid, service, and education to all providers. Ensure accuracy and timeliness in responding to a variety of inquiries. Reviews each claim to make the appropriate determination on the next course of action. Pays or adjust claims which can then be processed, determining claims situations that need to be transferred or reject claims that cannot be processed or are contract exclusions. Process and resolve provider issues with varying complexities, which may include system updates and/or claims research. Strive to understand any claims inquiry through reasoning, plus research via a variety of online and reference tools. Determines appropriate action necessary and documents this process appropriately until inquiry is fully resolved. Production Worker

Wal-Mart - Springfield, IL

April 2018 to October 2021

Walmart is one of the nation's top retailers. My job responsibilities include Weigh, label, package and make products ready for billing and delivery. Stock and organize displays and showcases. Clean the work areas and maintain tools and equipment. Coordinate with other staff in following food safety and hygiene procedures according to company policy.

Customer Advocate I

Health Care Service Corporation- Blue Cross Blue Shield of IL - Springfield, IL July 2019 to August 2020

HCSC is dedicated to expanding access to high-quality, cost-effective health care and equipping members with information and tools to make the best health care decisions for themselves and their families. Under supervision responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquires in a prompt, accurate and objective manner. Duties include conducting research; spend approximately 90% of the scheduled time on the phone according to business need. Working with various lines of business, CDHP, Medicare, Wellness, and Disease Management.

Department Manager

Wal-Mart - Quincy, IL

October 2016 to April 2018

As the Deli Supervisor I overseed customer service operations of the deli and supervised 10-12 associates. I was responsible for full- and self-service deli displays, prepared duties to be completed daily, ordered product needed, scheduling, and customer service.

Customer Care Representative

West Asset Management - Stockton, CA

June 2008 to December 2008

Responsible for inbound customer service calls for several major companies. I Assisted customers with information and update customer's profiles as needed. Answer multi-line telephone system, retrieves messages and forwards to appropriate personnel, updates appointments, receives, sorts, and routes mail, performed clerical duties such as filing, photocopying, date entry and processing payments over the phone.

Call Center Representative

Teletech - Stockton, CA

July 2005 to March 2006

Responsible for inbound customer service calls for AARP Medicare Part D. I Assisted customers with information and learning about eligibility and enrollment. for medical and dental, copays, eligibility, and other information regarding Medicare Part D. I answered multi-line telephone system, retrieves messages and forwards to appropriate personnel, updates appointments, receives, sorts, and routes mail, performed clerical duties such as filing, photocopying. I handled day to day collection for past due accounts.

Education

AAS in Medical Office Administration

Heald College - Stockton, CA

April 2011

High school diploma

Plaza Robles Continuation High School - Stockton, CA March 2003 to May 2004

Skills

• Clerical Experience

• Food Safety (8 years)

• Microsoft Excel

• English

• Microsoft Word

• Microsoft Powerpoint

• Medical terminology

• Supervising Experience

• Administrative Experience

• Editing

• Microsoft Office

Certifications and Licenses

Food Handler Certification

January 2023 to January 2025

I have my safe serv license. I have the manager’s one. Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Driver’s license

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