Neha Jaisingh

Location: Calgary, Alberta Mobile: 587-***-**** E-Mail: ad0a65@r.postjobfree.com http://www.linkedin.com/in/neha-jaisingh-96145918b 7+ years of experience of business analysis, managing projects and software testing. Proven experience in software reliability and performance by conducting quality assurance, including software test case development and execution, implementation of test plans, and bug tracking.

3+ years of Customer Service experience with strong communication skills. Strong time management skills and ability to work without supervision. Ability to multi-task and work effectively as part of a team or independently. Excellent organizational skills and attention to details. Ability to work independently and in a structured manner. Professional Experience

Business Analyst and Test Lead

NEC Technologies (October 2012 to December 2019)

• Experience in Leading and managing Team. Managed and tracked team’s tasks in JIRA.

• Experience in requirement understanding, design and conclusion as a Business Analyst.

• As Business Analyst, managed BRTM (Business requirement traceability matrices).

• Experience in Client handling and understanding their requirements.

• Ability to work in an Agile Methodology.

• Experience in developing technical solutions to business problems, analyzing them and documenting requirements.

• Experience in creating user story decomposition, mockups and supporting documentation as directed and discussed with Project client.

• Ability to prioritize when all tasks are time sensitive and critical.

• Experience of risk and root cause analysis.

• Strong development and designing skills with proficiency in software development life cycle policies and procedures.

• Experience in Quality Assurance matrices development as per organization standards.

• Manual testing experience in web applications, client server applications.

• Test automation experience with selenium. Writing test scripts and suits and analyze the results in order to determine the root cause of the issue.

• Prepare and maintain test reports after each test cycle. Strong Testing skills with proficiency in software testing life cycle policies and procedures.

• Prepare test setup from required software installations to configure hardware setup.

• Experience of JIRA in bug and project management.

• Experience in cross browser and cross platform web applications testing.

• Team and Project Management has been done in MS office (Excel) and JIRA as tracking of assigned tasks and deadline.

• Managed Scrum and retroactive meetings. While 10 minutes daily scrum meetings encourage and motivate team to perform their tasks within deadline and appreciate the team members who does their assigned tasks before/on time effectively and efficiently.

• Experience of SharePoint administration and Office 365. Experience in Java Web development and network Applications design.

• Problem solving skills with attention to detail.

• Strong verbal and written communication skills. Experience of Interaction with Clients of multiple countries like; Brazil, Japan, Singapore, Thailand, etc.

• Ability to quickly grasp any new technology and concepts. Customer service advisor

Superior Propane (October 2022 to Present)

• Create and update propane delivery orders and provide solutions to the customers for their queries and concerns.

• Help customers to understand the process of propane delivery.

• Maintain customers’ accounts and process payments.

• Professionally greet callers, provide and request required information.

• Relay and route critical messages to on-call personnel by prioritizing emergency calls.

• Responding to customer requests professionally and with accurate information. Concentrix Glace Bay (March 2020 to May 2022)

• Respond to complex customers queries and issues and provide them solutions in terms of call, e-mail and chat.

• Experience dealing with multiple screens and applications at a time to check and provide solutions to customers as well as logging call details into the system.

• Listens to customers carefully. Analyze and provide appropriate solutions to their problems and answer the best possible way to their queries.

• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment

• Always met sales targets within the specified time and deadline. Got appreciation from Manager for the same. SKILLS and COMPETENCIES

Functional

Application Management

Mapping business requirements & providing customized specifications & selection of appropriate techniques.

Designing and developing software for SDN and Java Web applications. Quality Assurance

Quality Metrics and Processes have been followed as per Company Standard.

Development and Test Plan Management.

Technical

Operating System : Windows / Linux (kernel version 2.6) Database : MY-SQL, SQL Server

Languages : C, C++, JAVA, JQuery, HTML and CSS, JavaScript Tools : Microsoft Office, Outlook, Visual Studio, Vim editor, Wireshark, TestLink, WinSCP, Astah, SVN, JIRA, Eclipse. EDUCATION

2012 Masters, Computer Applications, Banasthali University, Jaipur Rajasthan, India (Assessed by WES) 2009 Bachelors, Computer Applications, Maharaja Gangasingh University, Bikaner Rajasthan, India (Assessed by WES) CERTIFICATIONS

• ISTQB Certified in Foundation level Testing.

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