KHIYONAH WOOD

Professional Summary

Current student with 3 years’ experience delivering high-levels of customer service to guests and clientele. Consistently ensure customers feel welcomed and accepted; with wide-spread transferable skills in management, sales. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering high- quality service on every interactions.

Employment History

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Clean food preparation areas, cooking surfaces, and utensils.

• Brew coffee and tea, and fill containers with requested beverages.

• Take customer orders and convey them to other employees for preparation.

• Collect payments from customers.

• Clean service or seating areas.

• Take out garbage.

Barista/Cashier, Panera Bread . Norcross, Georgia

Aug. 2023 - Present

• Work as part of a team of demonstrators to accommodate large crowds.

• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Bag or package purchases, and wrap gifts.

• Place special orders or call other stores to find desired items. Guest Service/ Guest advocate, Target. Norcross, Georgia May. 2023 - Aug. 2023

Server, waffle house. Norcross, Georgia

Aug. 2022 - Apr. 2023

Personal Info

Phone:

267-***-****

Email:

ad0a5p@r.postjobfree.com

Address:

4702 tree corners pkwy,

Norcross, 30092, GA (US)

Critical thinking

time management

problem solving

Attention to detail

Skills

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Greet guests, escort them to their seats, and present them with menus and wine lists.

• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

• Collect payments from customers.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Inform customers of daily specials.

• Explain how various menu items are prepared, describing ingredients and cooking methods.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Solicit sales of new or additional services or products.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

office associate, D&T Auto body . Philadelphia, PA Jun. 2020 - Jul. 2022

Education

Georgia state, Atlanta, Georgia

Associate of Science, Business, Present

Thomas Edison / John C Fareira skill center, Philadelphia, PA High School Diploma, Jun. 2022

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