Theresa A. Proteau-Llamas

***** *********** *****, #***

Houston,

ad0a5l@r.postjobfree.com

MANAGEMENT / HEALTH INDUSTRY

SUMMARY OF QUALIFICATIONS:

Possess several years of exceptional management skills with the ability to develop and implement successful strategies

Able to effectively manage and execute tasks in a fast pace environment

Applies problem identification and problem solving skills to assist customers in their decision making process

Values, respects and leverages the diversity inherent in team members and able to lead, motivate and develop a successful team work environment

CORE COMPETENCIES:

Microsoft Office

Report Preparation

Handling Conflicts

General Office Skills

Billing / Timesheets

Time Management

Employment Law

International Management and Leadership

Computer Savvy

Professional Presentations

Scheduling

Leadership skills

Management skills

Training

Strategic Management

Global Financial Management

Health Service Management

Health Care Policy

Health Rights and Responsibilities

Health Service Finance

Plan & Market for Health Services

Billing and Coding

Strategic Marketing

Human Resource Strategy

International Management and Leadership

Business Research for Decision Making

Leadership and Ethics for Managers

Strategic Management

Managerial Approach to Marketing

PROFESSIONAL PROFILE:

Human Resource/ Management

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Advise managers on matters such as equal employment opportunity and sexual harassment, and recommend needed changes.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Oversee activities directly related to providing services.

Direct and coordinate activities of departments concerned with the production, pricing and sales

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction.

Manage staff, prepare work schedules and delegate specific duties for 25 employees

Establish and implement departmental policies, goals, objectives, and procedures, conferring with upper management as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Customer Service / Sales / Marketing

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Responsible for marketing and sales with regards to store profitability; Increased sales and customer retention by 50%

Kept current on product knowledge to ensure excellent customer service, customer retention and customer satisfaction

Maintained regular informal written and oral communication with other department managers and corporate management

Assisted and advised customers with market strategies for product displays to insure customer retention, sales and referrals.

Provided marketing statistics for information on business trends regarding products and equipment purchase

Billing

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Maintained payroll and timesheet date for staff associates

Collect all past due checks and verified daily banking, over/short reports, daily store reports, and balanced on line all financial/daily reports at the end of each day

Prepared all financial, and progress reports for monthly store meetings as requested by District Managers

Researched and collected data to compile monthly reports

Prepare and complete financial reports

Balance the safe after day/evening shifts and prepare final report and banking slip for deposit weekly

Retrieve invoices from the dispatch office and prepare billing; billing was a minimum of 23-25 bills per hour depending on the length and readability of the invoice.

EMPLOYMENT HISTORY:

In-Store Marketing Supervisor, Sears and Roebuck, Hayward, CA 01/2008-04/2008

Satellite Simulcast Facility Supervisor, Alameda County Fair Grounds, Pleasanton, CA 06/2004-08/2006

Billing/Customer Service Specialist, Watkins Motor Line, San Leandro, CA 09/2003-06/ 2004

Customer Service Supervisor/Station Manager, Spirit Airlines, Oakland, CA 03/2002-08/2002

Classified/ Clerical Assistant, New Haven Unified School District, Union City, CA 08/2002-09/ 2003

Store Manager, Check & Go Pay Day Advance Company, Union City, CA 02/2001-05/2003

Sales and Marketing Manager, Office Refreshment Company, Redwood City, CA 08/1988-09/1992

EDUCATION:

American InterContinental University, Houston, Texas

Master in Business Administration/Human Resource---Certificate of Academic Achievement Award

DeVry University, Houston, TX 01/2009-2011…..Cum Laude Academic Honors

Bachelor of Science Technical Management, Concentration: Medical Management

Carrington Career College, San Leandro, CA 10/09-12/09

Billing/Coding

Chabot College, Hayward, CA 05/2000

AA degree in Administration of Justice

PROFESSIONAL DEVELOPMENT:

Tutoring for the fifth and sixth graders, in English and Math,

Member of Our Lady of the Rosary Women’s Guild and served as an auditor on the executive board and Eucharistic Ministers for the church

Assisted the disabled students with note taking, tutoring, and assisting them to their classes

Volunteer work at Hermann Memorial Hospital in Sugar Land, Texas

Deans list DeVry University 2010

DeVry University Delta Epsilon Iota Honor Society lifetime membership for academic excellence and strong leadership qualities 2011

AIU--Academic achievement award for outstanding academic achievement 2013

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