GRACIE B. KIM

Bayside, NY I ad0a57@r.postjobfree.com I 917-***-****

PROFILE

A+Certified IT Support Professional able to tackle a wide range of software and hardware issues. Highly Creative user of software packages with great attention-to-detail, strict adherence to controls with rapid problem solving skills. Goal-driven, proactive, focused; able to assess clients' needs & devise solutions. Known to be able to aid in assessing difficult concepts simply, form lasting relationships and persuasively communicate information. Bilingual English/ Korean Fluent. Known to be organized, meet deadlines, take initiative and committed to learning. Works well in a team as well as independently.

TECHNICAL SKILLS

Networking- Configure LAN /WLAN/WAN/PAN (all 802.11 and 802.15). configuring network routers, switches, firewalls, and printers through secure WEPx, WPAx, and SSID. IP address configuration, NAT, DHCP, Firewall implementation and configuration, Plan, design, label ports, install network equipment, terminate cables, test connectivity, create documentation for Data Room setups, Maintenance, Familiar with Cisco Networking equipment & Cisco ISE & DNA center. Implement following tools on the job; Wireshark, TraceRoute, PuTTY, Cisco Packet Tracer, Cisco CLI, Splunk, Provide Remote Desktop assistance. Software - Windows OS, Linux, MacOS, MS 365-Enterprise, Citrix, Bloomberg, Longview, SCD, Luminex, Polaris, FactSet, SQL, Atlas, BIDS Trader, Global Protect, Azure, Intune, SCCM, TradeWeb, Unigy by IPC, ThousandEyes, SNOW, Tableau, Confluence, Microsoft Visual Studio, Adobe Illustrator & Photoshop, Quickbooks, EPIC, G-Suite; e-mail configuration, Remote Desktop software, Antivirus installation, monitoring and configurations. Hardware- Desktops, laptops, printers, scanners. Format, partition EIDE, SATA, SCSI, SSD, and perform data recovery and imaging.

Other Licenses - Licensed NYS Tattoo Artist, Licensed NYS Cosmetologist EDUCATION

PerScholas; Bronx, NY - July 2022

CompTIA A+ Certificate I Google IT Professional Certificate Fashion Institute of Technology; New York, NY

Bachelor's of Fine Arts (Toy Design & Pattern Making) 2014' Queens College; Flushing, NY

Associate's of Early Childhood Education, 2010'

Bayside High School; Bayside, NY - 2008'

PROFESSIONAL EXPERIENCE

Technical Support Engineer-Global SD(Internal), Norges Bank; New York, NY 2022-Present Utilizing SNOW for all incident reports. Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to users service requests and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments. Assist Traders very closely with Finance apps; Citrix, Bloomberg, Longview, Luminex, SCD, FactSet, SQL Database, IPC for Turrets needed for Traders. Provision all tech & provide white glove service for onboarding new hires, visiting expats, & returning visitors. Work & collaborate with all Tech&Ops Teams to tackle specific issues, knowledge share to resolve all incidents raised. Maintaining daily handover meetings with offices spread across Oslo, Singapore, London, Paris, Shanghai, NY to keep all Teams in sync with daily incidents or changes, Daily monitoring of NY Offices’ network infrastructure/ stability, Installations of meeting rooms & managing ongoing maintenance (Logitech, Elise Videra equipment – Teams & Zoom compatibility), Maintaining ongoing backstock for NY Office, Manage Technology Dept. Projects & meet deadlines, Responsible for all hardware & VM Ware disposal onsite, Documentation on Confluence for knowledge sharing to all internal users, Provide Onboarding/ Induction process for all users, Reach out & escalate incidents to respective applications Service Teams for P1incidents raised by Traders & Host CritSits until Priority1 issue is resolved.

Associate Engineer - DOE Service Desk, Nagarro; New York, NY 2021-2022 (NYCDOE Contract) Utilizing ServiceNow for all incident reports. Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to DOE users service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments. Closed 95% of trouble tickets on the first call without escalation. Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, lockouts and more. Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue. Set up secure WiFi, LAN and VoIP networks at remote locations. Tattooist, Studio; Little Neck, NY 2021-Present

Create original weekly flash designs. Collaborate with clients to turn their ideas into detailed sketches then outline for tattoo. Maintain hospital-level cleanliness.

Logistics Coordinator & Driver, LUCKY STAR EXPRESS INC.; Valley Stream, NY 2018-2020 Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as local and national government regulatory requirements. Served as transportation liaison between various organizations. Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment/goods. Communicated operational needs to senior management. Check daily manifest, plan routes for that day, have documents for clearance and get signatures, confirm goods to each loading dock/airport drop-off with corresponding vendor Sales & Marketing Executive, ULTRATEEZE; New York, NY 2011-2016 Assist Sales Rep with buyers in showroom during market, Daily communication & support of accounts via email & phone, Entering MO, PO & EDI orders, Plan/ enter sample requests & follow up to ensure they arrive on time, Sample quality check before sending out, Send/receive/track all samples to buyers & sales rep, Reviewing sales weekly by accounts, Requesting CAD's to be made for buyers according to their buy sheet, Speak with factories overseas to ensure delivery date, Create presentations for sales rep, Collaborate with Designer for new ideas, Maintain available to sell for all accounts & call out any potential issues. Booking flights, stay, showrooms, supplies. Managing all meeting appointments for sales rep and President of NY office. Executing all presentation needs for important buyers during monthly show meetings. Go on business trips with sales rep & assist during meetings. Marketing all new samples coming in weekly & showcasing accordingly per customer. Enter all bills, payments, & accounting matters in Quickbooks. Administrative Assistant, Arena; New York, NY 2009-2011 Converse via email/phone/appointment walkthroughs with clients about inquiries, Coordinate Events, Ensuring all details/support/planning leading to event is absolute. Manage accounts for clients, Filing, inventory, Data-basing, Copy/Fax & Mail, Meet and Greet with Clients and show venue, Monthly marketing meetings to meet quota desired, Monthly expense reports, Supervise/ Manage events to go accordingly. Receptionist and Medical Assistant, Jamaica Hospital Medical Center; Jamaica, NY 2007-2009 Greeting patients/ Checking in. Filing documents needed, Verifying insurance, Issuing & Completing Billing requests, Maintain all patient information/ files/ database, Oversee the front desk, answering phones-making appointments/ Schedule-Assisting doctors as needed. Mailing out forms/ Tests, Pickup & Transport. Handling all transactions with Patient/ Doctor/ Insurance, Providing instructions and at home care procedures, Assist patients as needed.

VOLUNTEER EXPERIENCE

Toy Design/CAD/Pattern Making Assistant, TOYS"R''US; New York, NY 2011-2013 Assist Design team as needed. Produce CAD's requested by the Toy Design team for stores & buyers according to their buy sheets. Liaison with head Toy Designer, Assist, provide all necessary sketches, specs, patterns, CAD's, occasionally pitch New Toy Designs at monthly team meetings. Testing toy samples after production to ensure specs were correct and functionality of toy is both fun & acceptable by buyer standards, report all findings back to head Toy Designer & work accordingly together until PP Toy sample meets buyer's expectations/ guidelines.