Michale Russell

**** ****** **, *******,****, ***09

Polk county 515-***-****

SUMMARY:

● Fast learner and hard worker

● Highly motivated individual with good at computer skills such as MS-word, Excel, Outlook etc.

● Experience with medical Terminology, database administration, phone systems EXPERIENCE:

Mike’s Cleaning Services: Des Moines, Iowa July 2007 to Present Secretary

● Schedule appointments

● Organize and maintain files

● Take notes and create memos

● Answer phones, assist callers and transfer calls

● Operate fax machines, copiers, phone systems and computers

● Reply to incoming correspondence

● Complete forms in accordance with company procedures

● Use computers for word processing and database management

● Contact vendors for price quotes

United States Post Office 2018 to 2019

Process Clerk (PSE)

● Worked on a line to process daily mail

● Scanned data into a computer

West Asset Management: Des Moines, Iowa 2015 to 2016 Fraud Specialist

● Detected and investigated potential fraud

● Collected data related to fraudulent activity

● Coordinated notifications and alerts

● Activated and managed crisis teams in times of heightened risk

● Analyzed data and maintained database

● Documented and reported all activities related to fraud

● Established performance criteria for a successful fraud prevention and detection program

● Ensured appropriate policies and procedures comply with regulations and remain relevant

● Used office suite software such as Access, Excel, Word, and PowerPoint

● Certified in fraud examining

CBE Group: West Des Moines, Iowa 2006 to 2007

Collection Agent

● Contacted customers with past-due balances

● Arranged for debate repayment and established repayment schedules

● Answered customer questions about problems with their accounts.

● Advised customers of necessary actions and strategies for debt repayment

● Persuaded customers to pay outstanding debts

● Located and monitored overdue accounts using computers

● Recorded and updated information about the financial status of customers and collection efforts

● Noted address changes

● Received payments and posted amounts paid to customer accounts

● Located and notified customers of delinquent accounts by mail, telephone, and e-mail Access Direct: Des Moines, Iowa 2005 to 2006

Telemarketing Representative

● Followed sales scripts while calling potential customers

● Solicited orders by phone

● Responded to customer concerns and answered questions

● Explained products in detail

● Overcame customer objections

● Recorded relevant customer information

● Completed and maintained all required documentation

● Consistently met productivity goals

Wellsfargo: West Des Moines, Iowa 2022 to 2022

Resolution Specialist Collection’s

Support Account Resolution functional area as an experienced Account Resolution Specialist By utilizing advance knowledge of company products, services, policies, procedures, act resolution systems.

Communicating with delinquent customer.

Collecting, Negotiating terms of repayment.

Specialized in handling outstanding account balances. evaluating customers situation to provide relevant solutions. Escalating more complex Acts

EDUCATION:

Roosevelt High School

Diploma

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