Donavan Kennedy

Zachary, LA

ad0a4m@r.postjobfree.com

225-***-****

Enthusiastic and ambitious customer service professional with wide-spread, transferable skills in sales, managed care, and consumer relations. Exceptional ability to connect with team members to promote collaborate efforts towards achieving team goals. Strong ability to develop strategic plans to ensure efficiency of services and programs.

Authorized to work in the US for any employer

Work Experience

HUD REAC Contractor

U.S. Department of Housing and Urban Development - Zachary, LA September 2021 to Present

• Assessment of the financial condition of all public housing and HUD multifamily properties.

• Determine the financial soundness of PHAs and HUD multifamily properties.

• Verify compliance with HUD financial regulations.

• Ensuring that affordable housing communities are safe and up to code.

• Inspections are conducted by contracted inspectors and involve a thorough assessment of the property's site, building exteriors, building systems, common areas, and units. Auto Sales Consultant

Superior Ford - Zachary, LA

September 2020 to August 2021

• Closes sales by overcoming objections

• Asking for sales; negotiating price

• Completing sales or purchase contracts

• Explaining provisions

• Explaining and offering warranties, services, and financing

• Collects payment

• Delivers automobile

Account Manager

Affordable Home Furnishings

May 2019 to August 2020

• Sales (Furniture, appliances, electronics)

• Collections (Extensive contact with customers by phone or at the home to renew rental agreements)

• Deliver and pick up merchandise from customer homes

• Service calls (trouble shoot rental merchandise, deliver loaners when needed)

• Load and unload freight trucks

• Drive company vehicles (Class D chauffeur's license required and minimum 23 years of age)

• Cleaning and refurbishing previously rented merchandise

• Other general duties as directed by management

Car Salesman

North American Auto Group - Baton Rouge, LA

October 2017 to October 2019

• Advise customers on market conditions, prices, and financing options

• Build and maintain rapport with current and former customers

• Close sales by overcoming customers' objection(s) in a professional manner

• Maintain sales knowledge by participating in educational opportunities, attending seminars and reading professional publications

• Monitor dealership's online presence and engage with page visitors, strengthening customer relationships

• Developed online marketing campaigns across social media platforms Compliance Officer

Southeastrans Inc - Baton Rouge, LA

April 2015 to February 2017

• Reviewed employer records to confirm that accidents, traffic violations, and medical

• information were recorded according to federal and state regulations.

• Completed detailed inspection of vehicle systems such as lights, brakes, tires, directional

• signals, exhaust systems, and warning devices to detect excessive wear or malfunction.

• Reviewed vehicle log to verify driver has not exceeded allowable driving hours required permits and licenses are displayed.

• Accompanied providers to observe conduct and observance with safety precautions. Dispatcher/Customer Service

Southeastrans Inc - Baton Rouge, LA

May 2015 to May 2016

• Dispatched trips to the non-emergency transportation companies in the state of Louisiana

• Contacted Louisiana Medicaid recipients regarding upcoming trips

• Reviewed trips for the non emergency transportation companies Customer Services Representative II

Louisiana Healthcare Connections - Baton Rouge, LA April 2013 to April 2015

• Responded to telephone and written correspondence inquiries from members and/or providers within established timeframes

• Provided assistance to members and/or providers regarding website registration and navigation

• Documented activities for quality and metrics reporting through the Customer Relationship

• Management (CRM) application

• Researched and identified any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

• Identified trends related to incoming or outgoing calls that may provide policy or process

• improvements to support excellent customer service, quality improvement and call reduction Accounts Receivable Credit Specialist

Your Other Warehouse - Baton Rouge, LA

April 2009 to April 2013

• Conferred with customers via email and telephone regarding overdue payments.

• Reviewed terms of sales, service and credit contracts with customers.

• Utilized and searched the AS400 system for business accounts and accurately customer

• accounts.

• Followed up on requests for payment resolutions. Education

Bachelor of Science in Criminal Justice

Southern University and A&M College - Baton Rouge, LA December 2006

Skills

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (3 years)

• RETAIL SALES (4 years)

• CRM (10+ years)

• CUSTOMER RELATIONSHIP MANAGEMENT (10+ years)

• Sales

• Data Entry

• Microsoft Office

• Powerpoint

• Call Center

• Account Management

• Cold Calling

• Salesforce

• Business Development

• B2B Sales

Certifications and Licenses

Driver's License

Additional Information

SKILLS

Microsoft Office

Customer Service

Professional Presentations

CRM Systems

SalesForce

Rapid 4.0

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