PROFESSIONAL SUMMARY

-

SKILLS

WORK HISTORY

TONYA BEY

EUCLID, OHIO 44132

216-***-**** ad0a4a@r.postjobfree.com

I am seeking to utilize my customer service and accounts receivable skills of over 20 years with The Cleveland Clinic, and knowledge of the medical field to effectively contribute to the success of your company.

Strong organizational and

Time management skills along

With the ability to work with a

High stress level

Computer proficient

Navigating and software

Usage

Strong research and

Analytical problem solving

With patient accounts

Resolves patient account

Issues, complaints, and

Concerns

Excellent documentation

And reporting skills

E ective verbal and written

Communication skills with

Patients or customer

Solid team-working skills to

Work under minimal

Supervision

Strong understanding of

Nursing practices and related

Regulations

Client Service

Professional Relationships

Building Relationships

Client Account Management

New Product Information

Customer Needs Assessments

Insurance Industry Knowledge

Service Quality

Update Records

Call Center Customer Service

Angellicare, Inc

Patient Care Assistant // February 2021 to Current Responsible for housework, preparing meals, grooming, and companionship Administered medications, ran errands, and assisted with finances when needed Chaperone with rides to doctor's appointments as well Completed a daily activity and time tracking sheet Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.

Recognized and reported abnormalities or changes in patients' health status to case manager. Gathered medical information, weight and height measurements and vital signs. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Upheld confidentiality requirements and regulatory compliance guidelines. Transported food trays and aided with feeding.

Planned, prepared, and served meals and snacks according to prescribed diets. Reassured patients by explaining medical practices and processes in easy-to-understand terminology.

Aided physicians in wound care and patient assessments. Maintained clean and safe environment to promote patient safety and comfort. Answered patient assistance calls, assessed needs, and offered qualified support. Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

The Cleveland Clinic

Account Rep II // August 2002 to Current

Responsible for timely accurate processing of electric data files from various payers Uses cash management and Enterprise batch reconciliation to reconcile accounts Research and manual processing of insurance payments rejected from electronic program posting to patient accounts

Monthly performance of quality reviews and subsequent issue resolution Assisted and advised with conversions of processes to ensure HIPAA compliance

Provided shift flexibility for management upon request in response to unexpected shift changes Uses work queues, EPIC, and Excel on a daily basis The Cleveland Clinic

Account Rep III // June 2002 to August 2022

Timely and accurate manual processing of insurance payments from various payers posting to patient accounts

Mentoring of newly hired sta members

Member of Event Planning Committee

Processed client payments and updated accounts.

Posted payments and processed refunds.

Worked with outside entities to resolve issues with billing, claims and payments. Contacted patients after insurance was calculated to obtain payments. Electronically submitted bills according to compliance guidelines. Reconciled statements with patient records.

Responded to patient, family and external payer inquiries. Entered client details and notes into system for interdepartmental access and review. New York Life Insurance Co

Life Insurance Sp // 200 Public Square Cleveland Oh 44114 // January 2023 to Current Generated quotes and proposals for clients to match individual needs. EDUCATION

ADDITIONAL INFORMATION

Provided comprehensive product knowledge and guidance to help clients on product selection. Followed up promptly with interested clients to close sales. Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

Attended industry conferences to stay informed of latest products and trends. Educated clients on insurance policies and procedures. Met with customers to provide information about available products and policies. Collected premiums on or before effective date of coverage. Certificate Of Training - Personal Home Care

Angellicare, Inc // Angellicare Home Care Services // February 2021 Diploma - Business

John Hay High School // Cleve, Ohio // June 1989

-Certificate

Diploma

AWARDS, Certificate of achievement for highest quality for 20 years Certificate for meeting productivity for 20 years Certificate for completion of the Cleveland clinic epic system Provided shift flexibility for management upon request in response to unexpected shift changes

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