Post Job Free

Resume

Sign in

Customer Support Management System

Location:
Fort Lauderdale, FL
Salary:
TBD
Posted:
October 11, 2023

Contact this candidate

Resume:

OBJECTIVE

To establish a career within a company where strong computer, technical and customer support, administrative and interpersonal abilities can be utilized. I would like to take full advantage of comprehensive applications training.

Summary of Qualifications

Computer proficient with MS Office, Graphics and Windows 98, Windows NT 4.0, Windows 2000 Professional, Windows XP, Windows based PC, DOS using both IBM and MAC.

Utilized the features of several standard business software packages including Microsoft Office Suite (Outlook Mail, PowerPoint, Excel, Visio, Publisher, Word, Access and FrontPage); Adobe (Photoshop, Illustrator); Lotus, HTML, Quark Xpress and Dreamweaver.

Excellent human relations skills, having dealt with a variety of customers and employees.

Superior ability to achieve immediate and long-term goals.

Ability to execute a number of projects simultaneously.

Proven ability to analyze, plan, manage and motivate.

EDUCATION:

DDP Training Center, Freehold, NJ

Software Training, Certificate, 1981 – 1999

Brookdale Community College, Lincroft, NJ

Art Credits, 1984

EMPLOYMENT EXPERIENCE

4/2009 to Present Working as a Bartender

10/2007 to 2009 Various Temporary Agencies, Palm Beach and Broward, FL Counties

Involved in short term administrative Temporary contracted positions.

10/2006 – 9/2007 ETS, Princeton, NJ

Strategic Workforce Associate - Permanent

Strategic Workforce Solutions Administrative Human Resource Associate; Responsibilities; Organize, Manage and Deliver Learning and Development Events; Administer Learning Management System Tasks and Technical Support; Manage and Record Learning and Development Financial Activities for L&D Vendors and Training Needs. Enrolled, registered and paid for employees taking outside educational functions.

2005 - 2006 Kyowa Pharmaceutical Inc., Princeton, NJ

Processor/Editor - Contract Employee

Position requires good computer skills and use of Acrobat Adobe in order to add hyperlinks and bookmarks to documents. Additional computer skills are a plus. Participate with other team members within Document Management on special doc-related projects. The job requires the ability to follow written procedures, strong attention to detail, and carrying out routine duties consistently and accurately. Must be able to work independently, as well as in a team.

2005 Skanska USA, Princeton, NJ

Project Coordinator - Administrative Assistant - Contract Employee

Provide comprehensive support to a Project Executive, Project Manager, 2 Superintendents and three Engineers.

Perform a broad range of administrative tasks as needed, including appointment scheduling group meetings, telephone coverage, travel arrangements etc.; Created presentations, faxes, update all internal logs and other internal communications, per directive of Project Executive; Access Citrix Database to perform Logs, meeting agenda and transmittals). Place orders with various vendors on a daily basis.

2003 - 2004 Vertis Digital, Monroe Township, NJ

Assistant Project Coordinator - Contract Employee

Provided support to an Account Lead; placed orders on reprints of documents; updated database daily; communicated with outside vendors on work orders; expedited company documents from start to finish; closed change orders for all levels of management.

2001 - 2002 Educational Testing Service, Princeton, NJ

Desktop Publisher – Contract Employee

Planned, initiated actions, set priorities and procedures, established and met deadlines. Extremely detail oriented; proofed documents for quality control. Assisted upper level staff; Provided support to the CAPA, NJ ASK, STAR & CAHSEE development units supporting three Account Managers in the Operations area; Selected and/or customized appropriate form letters/memos; Drafted correspondence for supervisory review and/or signature; Scheduled appointments, group meetings per directive of manager; Accessed and used On-Line Time sheet systems (OLTS). Utilized PeopleSoft system for processing invoices/requisitions.

2000 - 2001 http://www.melaleuca.com

Consumer Direct Marketing

Helped get people started in creating their own home based businesses; Used Internet Marketing concepts such as calling people, setting appointments and closing them for their new business. Taught, trained, mentored and guided customers in all areas and aspects of the company.

1984 - 2000 AT&T Labs, Lincroft, NJ

Technical Associate – Graphic/Web Designer

Designed and produced the Graphical Design Interface for several Web Sites for AT&T; Produced photo-realistic scanned renderings for all web sites; Interacted with account/creative service team and product/marketing managers in development and production of graphic presentations supporting customer service and training; Specialized in design, imaging and production for projects including in-house promotions, book designs, brochures, direct mail, corporate identity and web design; Photo retouched and color corrected; Developed web sites for other AT&T clients; Implemented initial and current re-design of existing Department home pages; Provided web publishing assistance to new users; standardized and organized existing web structure.

Technical Assistant – Desktop Publisher

Organized and prepared graphics, maintained a graphics reference library site for the Engineering area as well as the Department Intranet site; Interfaced with technical members in area; art group, outside vendors, printers, etc.; coordinated time frames to meet schedules. Interfaced with all levels of management on preparation of graphical artwork, for the department and text processing material for presentations; created documents containing both graphic/text standards.

Administrative Assistant

Provided comprehensive support to a Director and six Managers, including the recruitment, screening, testing, and interviewing of candidates for the company's Customer Service Organization. Maintained a high level of contact with outside vendors in order to facilitate background checks of potential employees.

Performed a broad range of administrative tasks as needed, including appointment scheduling, telephone coverage, travel arrangements, and the distribution of job postings via Lotus Notes, faxes, and other internal communications. Prepared acceptance and rejection letters, meeting notes, interview guides, and other written materials. Monitored, controlled, and purchased office supplies.

Technical Assistant/Expediter

Screened and expedited documents for all AT&T entities; Accurately processed and prepared them for proper distribution; Made sure pertinent and complete Information was transmitted; Interfaced with all Engineers at all locations and satellites.

Provided and serviced requests for engineers with copies of drawings specifications, private documents and checking lists; Searched out vague and broad requests for all levels of Management and Technical Staff. Prepared Budget input.

Bartender/Server

Making Alcoholic beverages to Customers from all over the World who come to visit Fort Lauderdale.



Contact this candidate