Customer Service Call Center
Resume:
Morris Robinson
Account Manager
Sanford, FL ****3
******.**********@*****.***
To innovate professional growth by achieving the highest quality of customer service experience. To utilize exceptional skills that will contribute to positive company growth. Work Experience
Sr Customer Service Rep, CRC
Liberty Mutual Insurance - Lake Mary, FL
Present
Inbound call center handling property and casualty calls answering customer’s questions about their policy coverages and billing.
Customer Service Representative
JPMorgan Chase - Lake Mary, FL
January 2019 to May 2021
Inbound customer service call center handling with customers checking, savings accounts & answered any general questions regarding their accounts. Also handled business & Disney accounts. Cutomer Service Representative
Aetna - Orlando, FL
July 2017 to October 2018
Inbound & outbound call center handling data entry, adjudicating claims and processing for pharmacists within a timely, accurate and professional manner. Answer questions pertaining to claims in accordance to company procedure and protocol. The systems I used to perform my job description are Windows 95-08, Vista, Macintosh, Adobe Software, Microsoft Office - Excel, Access, Word, PowerPoint, Spreadsheet. Customer Service Manager
Duke Energy - Lake Mary, FL
April 2016 to March 2017
Customer Service Professional Inbound customer service call center answering questions pertaining to billing/collections, and sales within a timely, accurate and professional manner. The systems I used to perform my job description are Windows 95-08, Vista, Macintosh, Adobe Software, Microsoft Office - Excel, Access, Word, PowerPoint, Spreadsheet Design, Sales and Accounting. Customer Service Representative
Aon Hewitt Ranstad - Orlando, FL
September 2015 to April 2016
Responsibilities
Providing claim information for customers within a timely, accurate and professional manner. I enrolled customers in Insurance plans & made sure the information was correct. Answer questions pertaining to claims in accordance to company procedure and protocol with health spending accounts & flex spending accounts. The systems I used to perform my job description are Windows 95-08, Vista, Macintosh, Adobe Software, Microsoft Office - Excel, Access, Word, PowerPoint. Account Manager
Sprint Nextel - Altamonte Springs, FL
September 2012 to April 2014
Inbound customer service call center in retaining customers from cancelling, data entry, answer questions pertaining to billing/collections, troubleshooting cellphone devices & sales within a timely, accurate professional manner. The systems I used to perform my job description are Windows 95-08, Vista, Macintosh, Adobe Software, Microsoft Office - Excel, Access, Word, PowerPoint, Spreadsheet Design, Retention Sales and Accounting.
Customer Service Rep I
Advanced Communications/AEI-DirecTV - Altamonte Springs, FL December 2011 to September 2012
Inbound customer service call center handling data entry & setting up sale orders for field sales representatives for cable installation. The systems I used to perform my job description are Windows 95-08, Vista, Macintosh, Adobe Software, Microsoft Office - Excel, Access, Word, PowerPoint & Sales. Customer Service Associate
Connexions - Orlando, FL
November 2007 to May 2010
Inbound & outbound call center with responsibilities of Adjudicating claims with data entry and processing for pharmacists within a timely, accurate and professional manner. Answer questions pertaining to claims in accordance to company procedure and protocol. The systems I used to perform my job description are Windows 95-08, Vista, Macintosh, Adobe Software, Microsoft Office - Excel, Access, Word, PowerPoint, Spreadsheet Design,Sales and Accounting.
Customer Service/Asst
Publix Supermarket - Orlando, FL
August 2003 to January 2010
Manager
Coordinating the front end of the store; managing time effectively, ensuring employees are on task and working to their potential, handling money transactions, and handling customer inquiries, that include, but are not limited to, customer satisfaction, complaints, questions pertaining to product location, sales stocking the shelves with products, operating pallet jacks, cherry pickers. Package Handler
FedEx Ground - Orlando, FL
October 2006 to January 2008
Loader & unloading trucks in a timely manner.
Greeter/Salesman
Classic Chevrolet - Orlando, FL
February 2005 to October 2006
Greeted customers with a professional and friendly attitude, handled customer inquiries, sold automobiles ensuring to meet monthly quota.
Education
Valencia Community College
August 2004 to May 2005
Edgewater High School
August 2000 to May 2004
Additional Information
Skills:
Very enthusiastic worker who is a self-starter and is highly motivated. Considered by peers and former employers as being a team player. Always on task and is dedicated to the needs of the organization. Knowledgeable in, but not limited to: Internet, Sales, Marketing, Windows 95-08, Vista, Macintosh, Adobe Software, Microsoft Office - Excel, Access, Word, PowerPoint, Spreadsheet Design, Retail Sales, Cashiering and Accounting.
Possesses excellent interpersonal, written and oral communication skills. Works well as a team leader or member.
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