Natalya Yula

***-** ******** ****, ********, NY *1354

Mobile: 347-303-8039Email: ad0a2z@r.postjobfree.com

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

DATA ENTRY CLERK EXPERIENCEResponded to inbound inquiries regarding accounts and payments.

Made accounts payable and receivable.

Used accounting software to reconcile accounts, track income and generate invoices.

BUSINESS ADMINISTRATION EXPERIENCE

Collaborated with finance to check the accuracy of reporting against money received and correct practices of recording in the event ledger, and managing the movement of cash to and from the box office.

Prepared and mailed invoices to customers, processed payments, and documented account updates.

used order transactions and provided customers with detailed itineraries, tickets, and receipts.

Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on daily basis.

Managed filing system, entered data, and completed other clerical tasks.

Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.

CUSTOMER SERVICE EXPERIENCE

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

EMPLOYMENT HISTORY

Swapper, Bio Reference Laboratories 02.2022 – 04.2022

Republic Parking Systems, Transit Adjudication Bureau 12.2019 – 12.2021

Customer Service Representative, Maximus 01.2019 – 12.2019

Administrative Assistant, Surgical Center of Elena Ocher Medical P.C. 03.2017 – 01.2019

EDUCATION & CERTIFICATION

Berkeley College Expected 06.2023

Major in Business Data Science

Baruch College Awarded

Bachelor of Business Administration

Major in International Business / International Macroeconomics

Kingsborough College Awarded

Associate Degree in Business Administration

SKILLS

Highly Responsible Hard-Working Flexible · Reliable

Detail-Oriented High Customer Service Effective Communicator

Strong Interpersonal skills Conflict Resolution Organized Follows Safety Practices

Critical Thinker Goal Setter Entrepreneurial Spirit Team Player

Microsoft Office · Tableau RapidMiner · RStudio Ukrainian/Russian/Italian

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