Front Office Management
Resume:
Mitch Murrell
**** *****-**** **** *** #****
Ft. Worth, Tx 76137
********@*******.***
Summary:
Proficient manager / Experienced in various size properties.
Extensive Operations and Rooms experience.
Effective communicator
Strong knowledge with human resources and labor union experience.
Committed to teamwork; a dedicated employee with great work ethic.
Extensive training experience
Education:
Hardin-Simmons University, Abilene, Tx – Business
Collin County Community College, Mckinney, Tx – Fire Science
Technical Experience:
Microsoft Office Suite – all aspects
Springer Miller Hotel System – Administrator
Opera Version 5 – Expert
Opera Version 9 – Administrator
Other custom PMS programs
Marriott FSPMS Proficient
Employment History:
12/20-Present Task Force Manager
In charge of all Front Office operations during my time as Task Force Manager with
THM and PHM Hospitality Management
. Trained Front Desk personnel on SMS, Opera and Marriott’s FSPMS PMS systems to further their knowledge. Posted all payments to accounts and trained staff to post these payments to accounts after my departure. Trained staff in reservations to third party reservations and covered shifts when staff was not available.
5/17-12/19 Operations Manager, Met West Terra Hospitality, 415-***-****.
Lodge at Tiburon, Casa Madrona, Hotel Abri and Tollhouse. Responsible for all operations including housekeeping, valet, front desk. Responsible for
hiring, discipline, training and maintaining standards for 4 star hotels and improving guest service scores Available for all four properties to assist when low in personnel or a need to improve guest service scores. Headed the team to implement the change to a new PMS system for four properties. Maintain budget for each department, payroll,
scheduling, purchasing and managing room inventory and optimizing room rates.
1/16-12/16 Front Office Manager, Radisson Hotel, Fresno, Ca 559-***-****. Responsible for all
operation at the front desk and bell staff. Invoicing, hiring, discipline,
training and maintaining brand standards. I increased guest service
scores from negative numbers to positive 23, increased Tripadvisor
score from 38 to 23 and was a major factor in passing brand inspection for the first time in two years.
8/15-12/15 Front Office Manager, Asilomar Conference Grounds, Pacific Grove, Ca 831-***-****.
Asilomar is a 312 room hotel with meeting and conference rooms. Responsible for all operations of the Front Desk, but also the retail store and Security and Guest Services. Monitored assistant managers of those departments. Improved guest survey scores from 70’s to 80’s across the board.
8/14-8/15 Front Office Manager, Casa Munras Garden Hotel and Spa, Monterey, Ca 831-***-****. Responsible for all operations of the Front Desk and Bell Stand. Improved guest survey scores from 3.5 to 3.7. Trip Advisor improved from 28 to 23. I did scheduling, invoicing, and purchasing. Handled all guest issues whether it had to do with their stay or with billing issues with the guest. Managed room inventory and optimized room rates.
4/13-8/14 Assistant Front Office Manager, Monterey Beach Resort, Monterey,Ca 831-***-**** At that time, there was no Front Office Manager. I did all the duties required of a Front Office Manager. I had set in place standards for four star standards. The property had been undergoing construction for the last few months and the moral of the front desk lied upon me. My duties included scheduling, training, hiring and all additional aspects of managing the Front Office, operating within budget for labor standards, purchasing and uniforms for new associates. Managed room inventory and optimized room rate.
06/08-03/13 DNC Parks and Resorts, Yosemite National Park, Ca 209-***-****.
Rooms Manager, Ahwahnee Hotel 4/12-03/13
Front Office Manager, Ahwahnee Hotel 7/11-4/12
Front Office Manager, Curry Village 4/10-7/11
Assistant Front Office Manager, Ahwahnee Hotel 6/08-4/10
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