P R O F I L E

R O C K S T A R H E A L T H C A R E S A A S P R O D U C T M A N A G E R

ad0a20@r.postjobfree.com 801-***-**** Salt Lake City, Utah 84093 H I G H L I G H T S

Leading & managing teams & products

Group Principal Product Management

Stakeholder management

Product management, RCM, agile

Proactive and self-motivated

Curriculum development

High attention to detail

Technical support

Problem-solving skills

Instructing adults

BACHELOR OF SCIENCE

HEALTH EDUCATION & PROMOTION

Degree with University of Utah, 1998

CERTIFIED SCRUM MASTER

CERTIFIED SCRUM PRODUCT OWNER

Certified with Scrum Alliance, 2019

PROJECT MANAGEMENT PROFESSIONAL

Training with PMI Norther Chapter, 2019

MCGRAW-HILL

Medical Insurance Billing and

Coding Case Study Workbook

ELSEVIER

ClaimGear Case Study

Workbook

SELF-PUBLISHED

The Perfect Practice: A Practical

Revenue Cycle Case Study

Workbook

2007-2012

2012-2015

2016-2018

P U B L I C ATIONS E D U C ATION

*Experienced and innovative Agile Product Manager with an impressive 18-year track record in RCM healthcare software product management, curriculum design, instructional authorship, and client support. Proficient in scrum methodologies, product roadmapping, the complete product lifecycle, technical writing, and feature design wireframing. Recognized for leadership excellence and collaborative prowess, with a reputation as a high-impact "Rockstar" Product Manager.

*Demonstrated a keen understanding of user needs, resulting in the creation of comprehensive courseware addressing medical billing and RCM practice revenue. Notable accomplishments include the authorship of a 1,474-page case study workbook, boasting sales of over 80,000 copies, along with user manuals and instructional videos adopted by 112 college campuses nationwide.

*Proven organizational acumen, coupled with effective coaching and development skills. Adept at candid and impactful communication, offering personable and enthusiastic leadership that inspires positive influence within teams and stakeholders alike.

E X P E R I E N C E

ad0a20@r.postjobfree.com 801-***-**** Salt Lake City, Utah 84093 HEALTHCARE SENIOR PRODUCT MANAGER

ALLEVA, LIGHTNING STEP, MEDSPHERE

Salt Lake City, Utah / 2020 to present

Managed remotely SaaS software, two of which specialize in behavioral health. Strategic Product Development: Proficient in formulating and executing product strategies that align with diverse user needs within the healthcare industry while advancing organizational objectives. Effective Cross-Functional Leadership: Demonstrated ability to lead multifaceted, cross-functional teams, uniting developers and healthcare experts in the successful delivery of healthcare solutions. Market Analysis and Insight: Conduct thorough and data-driven market research to identify evolving healthcare market trends, user requirements, and competitive dynamics, providing a foundation for informed decision-making. Regulatory Compliance Expertise: Ensure strict adherence to healthcare regulations, particularly HIPAA, guaranteeing that products maintain compliance and data security standards.

Comprehensive Product Development: Expertise in overseeing the complete product development lifecycle, from the initial concept phase through to product launch, ensuring all aspects are effectively managed. User-Centered Design Advocacy: Champion user-centric design principles by actively incorporating user feedback and usability testing into product development processes.

Strategic Stakeholder Engagement: Collaborate seamlessly with healthcare professionals, senior executives, and cross-functional teams, ensuring alignment of product initiatives with overarching business objectives. Budgetary Acumen: Successfully diversify revenue streams until the release of MVP1, making critical budget decisions grounded in resource availability and essential feature prioritization, all while maintaining a commitment to product quality. RCM & ACADEMIC PRODUCT MANAGER

COLLABORATEMD

Salt Lake City, Utah / Jun 2006 to Mar 2018

Managed the academic program content for an Orlando-based practice management software company, encompassing products such as RCM billing software, LMS courseware, college curriculum, and user training media. Additionally, provided IT user support to 112 instructors across for-profit college campuses offering courses in Medical Assisting, Medical Billing, and Medical Office Administration. Notably, the software was phased out on March 31, 2018. Agile Product Manager Responsibilities: Executed the core responsibilities of an Agile Product Manager, overseeing commercial RCM medical billing software and a proprietary Learning Management System (LMS). Noteworthy Achievements: Distinguished myself in this entrepreneurial role by accomplishing the following: Published Comprehensive Medical Billing Workbook: Authored and published an extensive 1,474-page case-study medical billing workbook, distributed through McGraw-Hill (2007) and Elsevier (2012). This workbook has been utilized by over 80,000 students in college courses.

Development of Training Resources: Developed student and instructor training websites along with accompanying manuals, featuring over 400 instructional videos created using Adobe Captivate and TechSmith Camtasia video software. These resources effectively supported and trained over 2,000 instructors. Exceptional Multi-Tasking: Demonstrated exceptional multitasking abilities, concurrently managing diverse projects for various college programs.

Product Management Expertise: Created comprehensive product roadmaps and meticulously maintained product backlogs, effectively prioritizing and managing ongoing product enhancements. Continuous Product Improvement: Managed and authored continuous revisions and updates for the medical billing workbook, LMS courseware, and billing software, with a strong focus on addressing user and industry needs. Ensured seamless implementation of revised products into educational environments. Stakeholder Engagement: Coordinated internal and external stakeholder involvement in product review and pilot testing of new updates.

Subject Matter Expertise: Participated in curriculum institutes as a Subject Matter Expert (SME), contributing to the development and refinement of educational content. Agile Project Management: Employed Agile methodologies to manage programs and projects, and applied the ADDIE model to create effective curriculum.

Strategic Vision Alignment: Aligned product development with the organization's strategic vision and roadmap, driving industry product integration to successful completion. Executive-Level Interface: Demonstrated a poised, confident, and professionally mature demeanor while interfacing with senior-level executives.

E X P E R I E N C E

ad0a20@r.postjobfree.com 801-***-**** Salt Lake City, Utah 84093 ACADEMIC TECHNOLOGY SPECIALIST

Salt Lake City, Utah / May 2005 to Jan 2009

Primary Point of Contact: Acted as the primary point of contact for 112 campus users enrolled in the MIBC program (Medical Insurance Billing and Coding), addressing their inquiries related to technology and curriculum.

Technical Troubleshooting: Successfully troubleshooted technology issues, conducting in-depth research to identify effective solutions, and implementing them while keeping stakeholders informed of progress.

Curriculum Enhancement: Recognized deficiencies in the beta curriculum, leading to the creation of a new curriculum that met accreditation requirements and program objectives for Corinthian Colleges, Inc.'s MIBC program.

Authorship and Publication: Authored the inaugural edition of the program's workbook, which was published by McGraw-Hill and launched in January 2007.

Ongoing Content Management: Managed and authored continuous revisions and updates for the workbook, courseware, and billing software. These revisions were rooted in a user experience (UX) focus to enhance the learning process.

Seamless Implementation: Successfully deployed the revised product, ensuring its seamless integration into classroom environments to enhance the educational experience. Exceptional Feedback: Earned stellar reviews for both the product and its design, reflecting a commitment to delivering high-quality educational resources.

Technology-Enhanced Education: Utilized technology to establish an interactive learning environment, imparting practical skills in hospital/provider commercial software billing, coding, and administrative procedures to students. Curriculum Development and Training: Spearheaded

curriculum development and conducted comprehensive two- day on-site training sessions for new instructors, with a focus on the latest national MIBC curriculum. These training sessions were professionally recorded for extended distribution. Practical Program Enhancement: Innovated the practical component of the MIBC program by seamlessly integrating electronic claim submission. This achievement was realized through the development of courseware that seamlessly interfaced with Sage Intergy software.

Vendor Collaboration and Software Testing: Collaborated closely with vendors to consult, rigorously test, and evaluate Sage Intergy software, ensuring its seamless compatibility with campus lab equipment and alignment with curriculum requirements.

Instruction and Supervision Excellence: Provided daily instruction and supervision to a cohort of 88 students, earning recognition as Instructor of the Quarter during the initial quarter of employment. (Note: Corinthian Colleges, Inc. has since rebranded as Altierus Career College.)

CORINTHIAN COLLEGES, INC.

Dec 2002 to Jan 2009

FACULTY INSTRUCTOR; MEDICAL BILLING

Salt Lake City, Utah / Dec 2002 to Mar 2005

Software proficiency:

Salesforce, Google Sites, GSuite

Adobe Captivate, Illustrator, Acrobat

TechSmith Camtasia, SnagIt

MS Office Suite; Teams, Outlook, Word, Excel, Power Point, OneNote, Azure DevOps Slack

Jira, Helpscout

CollaborateMD RCM Software, ChartLogic RCM Software, Lightning Step RCM Software, Alleva RCM Software

• 4 year University degree

• 18 years of expertise as an RCM EMR EHR product designer and manager, shaping innovative healthcare solutions.

• 18 years of adept project management, ensuring the successful execution of complex initiatives.

• 21 years of user experience management, prioritizing customer satisfaction and usability.

• 13 years of providing exceptional customer support via email and phone, fostering strong client relationships.

• 18 years proficient in the Scrum framework within the SaaS environment, ensuring agile product development.

• 12 years of prolific authoring and publishing, producing educational content that resonates.

• 12 years of product management for Learning Management Systems (LMS), driving classroom solutions.

• 12 years of crafting training websites and creating technical user manuals, enhancing user understanding.

• 12 years in eLearning development, embracing digital education.

• 3 years of valuable experience as an instructor at a local college, specializing in medical billing education.

• 19 years of delivering impactful presentations, both in-person and through webinars, showcasing expertise.

• 23 years working with SaaS companies

S U M M A R Y

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