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Customer Service Business Management

Location:
Marietta, GA, 30060
Posted:
October 11, 2023

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Resume:

TRUONG

ad0a1i@r.postjobfree.com · 678-***-****

I AM A PEOPLE-ORIENTED CANDIDATE WITH 10+ YEARS OF EXPERIENCE IN DIVERSE AND CHALLENGING ENVIRONMENTS SEEKING A NEW CAREER WITH A REPUTABLE ESTABLISHMENT. MY GOAL IS TO CONTINUE UTILIZING MY EXPERIENCE, EXPERTISE, AND SKILLS WHILE FURTHERING MY KNOWLEDGE AND EDUCATION IN MASSAGE THERAPY AS PART OF A GROWING COMPANY. I AM DEDICATED AND WILLING TO LEARN NEW SKILLS AND TECHNIQUES THAT WILL BENEFIT MY CLIENTS AND ALLOW THEM TO EXPERIENCE WELLNESS AND HEALING.

SUMMARY OF QUALIFICATIONS & AREA OF EXPERTISE

• Excellent customer service, interpersonal and communication skills

• Strong organizational, written, and verbal communication skills

• Highly dedicated and persistent in achieving excellence

• Establish rapport with patients and clients through open communication and kindness

• Extensive knowledge in Swedish massage, deep tissue (neuromuscular), hot stone, reflexology, trio-reflexology, pre-natal, Thai massage, certified and specialized in oncology massage (OM), certified lymphatic drainage therapy (LDT), and certified craniosacral therapy (CST)

• Objective reviews of patients and clients care and needs

• Possess extensive knowledge in various areas of administration and business management

• Team oriented and works well with others in the work environment

EXPERIENCE

OCTOBER 2020 – MARCH 2021

MASSAGE THERAPIST, PEARL’S SPA AND BOUTIQUE

• Responsible for providing professional massages to clients, including aromatherapy, reflexology, hot stone, and deep tissue massage

• Provided therapeutic massage services and body treatments using different modalities

• Performed all other job-related duties as requested by management

• Maintained professional and ethical boundaries at all times in all work environments

AUGUST 2012 – MAY 2017

OWNER/MASSAGE THERAPIST, JSPA MASSAGE

• Performed various massage techniques such as aromatherapy, deep tissue massage, hot stone, reflexology, Swedish massage, neuromuscular massage therapy, sports massage, and trigger point massage

• Performed assessments, evaluation, and established therapeutic and functional goals for clients

• Provided excellent customer service to clients

• Communicated effectively with employees and clients

• Managed a team of 5+ staff members, oversaw facility maintenances, created and promoted campaigns

• Provided a safe and clean environment for staff members and clients

June 2011 – May 2012

Exhale Spa, Midtown

• Provided effective massage therapy to clients

• Excellent customer service

• Designed specific sessions based on client’s individual needs

• Developed and maintained an amazing rapport with clients

• Observed client reactions to massage and modified as necessary

May 2009 – May 2011

Massage Therapist and Esthetician, Spa Sydell

• Provided effective massage therapy to clients

• Educated clients on various massage techniques and treatments

• Designed specific sessions based on client’s individual needs

• Observed client reactions to massage and modified as necessary

November 2008 – May 2009

Massage Therapist, Esthetician, and Nail Technician, Kim’s Day Spa

• Provided professional manicure and pedicure services to customers and worked closely with them to ensure compliance with their needs

• Cleaned and maintained a safe and clean work environment for clients

• Shaped and smoothed nails, applied nail polish and artificial nails

• Performed effective massage techniques to clients and developed massage goals for clients

May 2001- February 2006

Massage Therapist, Esthetician, and Nail Technician, Self-Employed

• Provided effective massage techniques to clients

• Provided professional manicures and pedicures to customers

• Developed rapport with clients

• Ensured a safe and clean work environment

October 1996 - September 2002

Supervisor of Bioprostheses, Cryolife

• Responsible for overseeing assigned tasks

• Addressed conflicts and problems among employee members

• Worked well with other members

September 1991-October 1994

Heart Valves Assembler, Bravo Cardiovascular

• Worked closely and proactively with the team to provide assistance and help with initiatives

• Performed and assisted with equipment and material test studies

• Team player with good interpersonal skills

• Complied with company’s policy and procedures on maintenance and cleanliness to ensure product safety

• Knowledge of tissue/valve characteristic and defects according to established quality and assembly procedure

EDUCATION

2006 – 2010 BACHELOR OF SCIENCE IN PSYCHOLOGY

KENNESAW STATE UNIVERSITY

Graduated July 2010

GPA: 3.0

2005-2006 Smyrna Therapeutic Massage Institute

Smyrna, GA

Certified and Licensed Massage Therapist

License No. MT004783

2001-2002 Kennesaw State University, Kennesaw, GA

Major: Business Management

1994-1995 Golden West College

Huntington Beach, CA

Certified and Licensed Master Cosmetologist

License No. CO100936

1989-1990 Xavier University, New Orleans, LA

Major: Pharmacy, One year in College of Pharmacy

1987-1988 Delgado Community College

Major: Pre-Pharmacy and General Study

1985-1986 Cypress College, Cypress, CA

Major: Pre-Pharmacy

CERTIFICATIONS

COSMOTOLOGY CERTIFICATION

EXPIRATION: MARCH 2022

MASSAGE THERAPIST CERTIFICATION

EXPIRATION: OCTOBER 2022

SKILLS

• Interpersonal and communication skills

• Observational skills

• Customer service

• Time management

• Patient Care

• Teamwork

• Leadership skills

• Dependable

• Active listening

• Management skills

ACTIVITIES/VOLUNTEER

2009 – 2011 CAMP SUNSHINE

• Performed massages on pediatric cancer patients

• Ensured patient safety while providing excellent patient care

• Developed a treatment plan and educated patient’s family members on types of massage for specific clients/patients

2007 – 2008 Daybreaks Village Assisted Living Facility

• Performed massages on elderly patients

• Ensured patient safety and cleanliness of environment

• Provided outstanding patient care to members of the facility

• Developed and proposed client treatment plans for each patient to increase wellness maintenance



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