Lisa Durant

Bakersfield, CA *****

ad09z8@r.postjobfree.com

+1-661-***-****

I'm looking to find employment where my customer service skills and clerical experience will be utilized. I have over 15 years experience working with the public and I have completed D.I.S.C. Customer Service Training. I have the skill and experience to succeed within a team setting as well as, the ability to work well independently. I'm looking for a position that challenges me and allows me to grow within the company.

Authorized to work in the US for any employer

Work Experience

Group Coordinator

Classic Vacations - Bakersfield, CA

July 2022 to Present

I handle approximately 150 groups from beginning to travel departure. I book hotel, air, transfers and excursions. I created bookings, changed and cancelled bookings. I pay travel agent commissions and send documents. I recently had a difficult situation where I had a large wedding group flying out of Florida to Mexico for a destination wedding and the airport flooded the day the group was departing for Mexico. The airport shutdown and left several guests without a flight to arrive in Mexico for the wedding. I was on the phone with the travel agent and guests and had to reroute 20 guests. Which meant the ground transportation, the hotel and flight had to be done in a very short period of time. I was able to effectively change all 20 guests and everyone was able to attend. I focused on the task before me and worked into the wee hours of the morning and coupled with a can do attitude enabled the wedding couple to have all their guests at the wedding.

Sr. Service Advisor/Technician

Conduent Business Services, LLC (Formerly Xerox) - Bakersfield, CA September 2019 to Present

I troubleshoot devices remotely over the phone at a Sr. Tech level. I work with customers to ensure the best customer experience. I am also responsible for handling escalated cases that require compassion and negotiation in order to retain customer satisfaction. Animal Caregiver

Joan Johnson - Bakersfield, CA

June 2009 to Present

I am responsible for the complete care of 9 dogs, numerous cats, sheep and chickens as well as exotic birds. I feed, give medications, bathe and occasionally assist in the birthing process. Travel Agent

Ocean Travel - Bakersfield, CA

August 2010 to March 2012

Responsibilities

Answered phones, receive payments, search pricing for cruises, air, hotel and tour packages. Met with clients to help choose travel destinations

Travel Agent

Cruise and Land Holidays - Bakersfield, CA

August 2004 to November 2008

Booked travel arrangements in person and over the phone, received payments, paid vendors, created billing invoices, hosted cruise nights, made changes and cancelled reservations. I am familiar with Client Base as we used it for building customer profiles and travel records. Reservations Agent - National Desk

Pleasant Hawaiian Holidays - Bakersfield, CA

October 1999 to March 2004

Booked Hawaii and Mexico reservations over the phone for the International Desk. Made changes to bookings as well as cancellations. Received payments and worked with hotels for promotions . I was top seller for Hawaii numerous times earning many complimentary vacations to various resorts. Appointment Desk Clerk/Record room

Drummond Medical Group - Ridgecrest, CA

February 1994 to June 1998

Handled all appts for 16 doctors. Made changes and appointment cancellations. Record room was filing, photocopied documents, sent copied records to insurance companies and doctors. I was responsible for patient records from creation and making sure all lab work and X-rays were entered into file. I also looked up old records that had been archived .

Education

Certificate Program in Customer Service

D.I.S.C. Customer Service Academy - Bakersfield, CA 2002 to 2002

Skills

• Microsoft Word, Peachtree, Customer Service, proper phone etiquette, typing, billing, filing, fax machines and copiers as well as internet applications. (10+ years)

• Care Giver

• Home Care

• Personal Care

• Home Health

• Microsoft Excel

• Serving Experience

• Sales Experience

• English

• Clerical Experience

• Upselling

• Data entry

• Medical office experience

• Customer service

• Time management

• Sales

• Computer skills

• Call center

• Microsoft Outlook

• Medical Records

• Medical Terminology

• Medical Scheduling

• Insurance Verification

Awards

Top Hawaii Reservationist

I frequently sold the most packages to the chosen resort and island. I have won many trips and incentives.

Additional Information

Personal and professional references given upon request.

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